Customer Support & Resolution Specialist

Culinary Depot

Montvale (NJ)

On-site

USD 34,000 - 45,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Medical, Dental, Vision

401(k) with company match

Paid time off

Training and growth opportunities

Job summary

Culinary Depot is seeking a Customer Support / Service Coordinator to be the front line of our service operation. You will listen, take ownership, and drive issues to resolution for restaurant and foodservice clients.

The role requires empathy, proactive communication, and a commitment to customer satisfaction. Prior CS or tech support helps, but attitude and ownership matter most as we train systems and processes.

Qualifications

Experience in customer service or technical support is preferred but attitude and ownership matter more than background.

Responsibilities

Respond to customer inquiries via phone, email, and chat promptly and professionally.
Address and resolve customer complaints related to damages, order discrepancies, and other concerns effectively.
Provide updates on order status and follow up with customers on outstanding orders.
Collaborate with sales teams and other internal departments to resolve customer issues and ensure satisfaction.
Update customer records and track orders to facilitate accurate and timely issue resolution.
Identify recurring customer issues, suggest process improvements, and report findings to management.
Work with other CSRs and teams to ensure seamless customer service and support.