Customer Experience Leader - Data-Driven CX & Ops

PDI - Brand; Woodcliff Lake (NJ); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

401(k) savings plan with company match

Paid parental leave

Flexible Spending Accounts (FSAs)

Health Advocacy Program / Employee Assistance Program (EAP)

Job summary

PDI - Brand in Woodcliff Lake, NJ is seeking a Manager of Customer Experience to enhance customer care and operational excellence.

This role involves leading the Customer Care Team, using data insights to improve service metrics, and fostering collaboration across departments. Candidates should have 10+ years of experience in a customer service or sales role.

The company offers a competitive salary of $105,000 – $120,000 annually, medical coverage, 401(k) with match, and various employee benefits.

Qualifications

• 10+ years of experience in Customer Service or Sales Administration position.
• Proficient in Microsoft Office Suite, with a focus on Excel.
• Ability to multitask and organize workload efficiently.

Responsibilities

• Lead the evolution of the Customer Care Team and foster a customer-centric culture.
• Develop and manage CX metrics and KPIs for service performance.
• Identify and implement process improvements to enhance customer experience.

Skills

Customer Focus

Analytical Thinking

Leadership

Communication

Multitasking

Education

Bachelor’s Degree or equivalent relevant experience

Tools

Microsoft Office Suite

Inventory Management Systems

Microsoft Dynamics 365

Job description

PDI - Brand in Woodcliff Lake, NJ is seeking a Manager of Customer Experience to enhance customer care and operational excellence.

This role involves leading the Customer Care Team, using data insights to improve service metrics, and fostering collaboration across departments. Candidates should have 10+ years of experience in a customer service or sales role.

The company offers a competitive salary of $105,000 – $120,000 annually, medical coverage, 401(k) with match, and various employee benefits.