Customer Support Specialist - Quotes, Orders & Solutions

Conwed; New Berlin (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Conwed is looking for a Customer Service Representative in New Berlin, WI, responsible for managing customer interactions, entering orders, providing assistance to the sales team, and ensuring customer satisfaction. Candidates should have 2-5 years of experience in customer support, possess a high school diploma (bachelor's degree preferred), and be proficient in Microsoft Excel. The company offers benefits to support employees and their families, reflecting its commitment to care and quality service.

Qualifications

• 2-5 years proven customer support experience.
• Ability to work independently with minimum supervision.
• Strong understanding of customer service practices.

Responsibilities

• Manage incoming calls effectively.
• Service new and existing accounts.
• Provide technical support to customers.

Skills

Customer service driven

Microsoft Excel skills

Strong phone and listening skills

Familiarity with CRM systems

Creative problem-solving skills

Excellent communication skills

Strong math aptitude

Ability to multi-task

Education

High School diploma

Bachelor's degree

Job description

Conwed is looking for a Customer Service Representative in New Berlin, WI, responsible for managing customer interactions, entering orders, providing assistance to the sales team, and ensuring customer satisfaction. Candidates should have 2-5 years of experience in customer support, possess a high school diploma (bachelor's degree preferred), and be proficient in Microsoft Excel. The company offers benefits to support employees and their families, reflecting its commitment to care and quality service.