AM Customer Service Representative (FT)

Liscio's Bakery; Glassboro (NJ); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Liscio’s Bakery in Glassboro, NJ is hiring an AM Customer Service Representative (full time) to handle orders, answer product questions, and coordinate with other departments. This role requires delivering friendly, accurate information via phone, email and fax, and working 7:00 AM to 2:00 PM with weekends and holidays mandatory.

Candidates should have a high school diploma and be eligible to work in the United States; the position includes on-site duties at 600 Ellis Street.

Qualifications

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns/errors/complaints/account questions/billing/cancellations, and other queries via phone, email and fax according to established department policies and procedures.
• Utilize computer technology to handle high call volumes.
• Works closely with the credit department to resolve credit disputes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with team members to meet and exceed customer’s service expectations.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns/errors/complaints/account questions/billing/cancellations, and other queries via phone, email and fax according to established department policies and procedures.
• Utilize computer technology to handle high call volumes.
• Works closely with the credit department to resolve credit disputes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with team members to meet and exceed customer’s service expectations.

Education

High School

Job description

Job Title: AM Customer Service Representative (FT)

Location: Glassboro, NJ 08028 (Ellis Warehouse)

Job Type: Full Time.

Education Level: High School.

Salary Range: $16.50 - $16.50 hourly.

Shift: AM, 7:00 AM-2:00 PM. Weekends and holidays mandatory.

Company Overview

For over 25 years, Liscio’s Bakery has been baking breads, rolls, pastries and cakes with unmatched quality and unbeatable flavor. In addition to our hearth-baked breads and rolls, we also provide a wide variety of desserts to restaurants, retail outlets, country clubs and the area’s best sandwich shops! Liscio’s Bakery is still a family-run business, and we still strive every day for the same quality, consistency and enthusiasm that was used to bake our very first loaf of bread.

About the role

The Customer Service Representative (CSR) is responsible for providing effective customer services for all customers by using excellent, in-depth knowledge of company products and procedures as well as communicating effectively with team members within the company. The CSR is responsible for acting as a liaison between customers and companies by assisting with orders, account questions, billing, cancellations, errors, complaints and other queries. Candidates must also be willing to follow all established policy and safety guidelines in a drug‑free workplace.

Schedule

FULL TIME. AM Shift 7:00 AM-2:00 PM. WEEKENDS AND HOLIDAYS MANDATORY.

Position Requirements

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns/errors/complaints/account questions/billing/cancellations, and other queries via phone, email and fax according to established department policies and procedures.
• Utilize computer technology to handle high call volumes.
• Works closely with the credit department to resolve credit disputes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with team members to meet and exceed customer’s service expectations.
• Must be eligible to work in the Unites States.
• Must be able to work a flexible schedule - 5 days a week including weekends and holidays.
• Must be able to work overtime on an as‑needed basis per the Supervisor.
• Performs other duties as assigned by Supervisor.

Work Environment

This job operates in a professional environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, filing cabinets, laminating machine, labeler and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Communication Methods

• Email.
• Phone.
• In person.

Job Type

FULL TIME. PART TIME.

Location

600 ELLIS STREET, Glassboro, NJ 08028.

Equal Employment Opportunity

Liscio’s Italian Bakery, Inc. Provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as we as other protected groups.

All applications will be screened; those closely matching the job posting will be interviewed.