Customer Support & Order Management Specialist

Hengstler-Dynapar; Elizabethtown (NC); On-site; USD 24,000 - 45,000; Full time

Job summary

Hengstler-Dynapar in Elizabethtown, NC seeks a Customer Service Support Representative to deliver exceptional service, manage orders from receipt to shipment, and collaborate with sales, production, and engineering to resolve issues. A focus on accuracy, communication, and problem solving is essential to keep customers informed and satisfied.

A strong attention to detail and a team-oriented mindset will help maintain records, respond to inquiries about pricing, delivery dates, and status, and

Responsibilities

• Provide professional and timely support to customers, sales representatives, and internal team members.
• Respond to customer questions about products, pricing, delivery dates, warranties, order status, and services.
• Enter, review, and manage customer orders accurately from receipt through shipment.
• Prepare and maintain customer records, forms, reports, and other required documents.
• Provide accurate information about pricing, product availability, delivery schedules, and order status.
• Review purchase orders and customer requirements for accuracy and compliance with company procedures.
• Work with Sales, Production, Engineering, Quality, Finance, and other departments to resolve customer issues.
• Identify and address problems with orders, deliveries, pricing, or customer requests, and elevate issues when needed.
• Monitor and resolve order holds and other issues that may delay order processing.
• Maintain accurate records and data in company systems.
• Follow company policies, procedures, and standard operating procedures to ensure quality and consistency.
• Support improvement efforts that increase customer satisfaction and efficiency.
• Perform other duties as assigned.

Job description

Hengstler-Dynapar in Elizabethtown, NC seeks a Customer Service Support Representative to deliver exceptional service, manage orders from receipt to shipment, and collaborate with sales, production, and engineering to resolve issues. A focus on accuracy, communication, and problem solving is essential to keep customers informed and satisfied.

A strong attention to detail and a team-oriented mindset will help maintain records, respond to inquiries about pricing, delivery dates, and status, and