Customer Support Operator — Remote & Onsite

Ampcus, Inc; Irving (TX); On-site; USD 35,000 - 48,000; Full time

Job summary

Ampcus Inc. is seeking a Customer Services Support Operator to join our team in Irving, TX. The role involves handling inbound/outbound customer interactions, providing basic 1st level support, and assisting with order processing and information management.

You will work with service operations to resolve routine inquiries, engage with clients and sales as needed, and help ensure successful delivery and post-sales support. An entry-level opportunity with room to grow.

Qualifications

• 2-year vocational training plus up to 1 year of relevant experience.
• Basic knowledge of principles, procedures, work routines, and skills in a customer service/administrative role.

Responsibilities

• Conducts predefined support activities for service operations and delivery.
• Processes incoming orders, inquiries and requests regarding products and/or services.
• Performs order management for assigned customers and files client information in the information system.
• Supports customers remotely and onsite, providing 1st level user support for arising issues.
• Directs complex issues to qualified Service Technicians or Service Engineers.

Skills

Customer service

Technical support

Order management

Communication

Education

Two-year vocational training

Job description

Ampcus Inc. is seeking a Customer Services Support Operator to join our team in Irving, TX. The role involves handling inbound/outbound customer interactions, providing basic 1st level support, and assisting with order processing and information management.

You will work with service operations to resolve routine inquiries, engage with clients and sales as needed, and help ensure successful delivery and post-sales support. An entry-level opportunity with room to grow.