Customer Support - Onsite

Intelogix; Copperas Cove (TX); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, Vision Insurance

Paid Time Off

Employee Discounts

Job summary

InteLogix is seeking a customer-focused representative in the United States who will handle inbound and outbound calls to assist customers with payments and inquiries. The role emphasizes problem solving, effective communication, and a commitment to excellent service.

You will document interactions, stay updated on policies, and collaborate with other departments to resolve issues while adapting to weekend and holiday hours as needed.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Able to remain engaged on the phone throughout the entirety of your shift with minimal distractions.
• Computer/technology savvy with the ability to smoothly operate multiple windows and tabs.
• Typing Assessment required.
• Excellent attendance.
• All job offers are contingent upon completion of drug screen and background checks.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts.
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions.
• Maintain a thorough understanding of products, services and policies to effectively assist customers.
• Accurately document customer interactions and transactions across all tools/platforms.
• Collaborate with other departments to resolve customer issues and escalate complex problems as necessary.
• Strive to exceed customer satisfaction goals and performance metrics.
• Continuously seek opportunities to improve the customer experience and streamline processes.

Skills

Communication skills

Typing speed

Problem solving

Education

High School Diploma or equivalent

Tools

CRM software

Job description

Pay Rate: $15 hrWho we are:At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.What’s the Role About?If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.Are you energetic, enthusiastic with an engaging personality?Are you driven to deliver effective results while providing excellent customer service?Do you have extraordinary communication skills?What’s in it for YOU?Paid TrainingMedical, Dental, and Vision InsurancePaid Time OffEmployee DiscountsFull-time, non-seasonalCareer AdvancementResponsibilities:Serve as the primary point of contact for customers via phoneMake outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accountsProvide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutionsMaintain a thorough understanding of products, services and policies to effectively assist customersAccurately document customer interactions and transactions across all tools/platformsCollaborate with other departments to resolve customer issues and escalate complex problems as necessaryStrive to exceed customer satisfaction goals and performance metricsContinuously seek opportunities to improve the customer experience and streamline processesStay updated on product knowledge and industry trends to better assist customersAbility to work within the defined hours of operation with flexibility needed on weekends and holidaysMonday - Friday: 7 a.m. to 10 p.m.Saturday: 7 a.m. to 7 p.m.Sunday: ClosedWhat We Look for in a Candidate:Must be 18 years of age or olderHigh School Diploma or equivalentAbility to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary workPossess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phoneTyping Assessment requiredSuperb attendance, so you can be there when our customers need usAll job offers are contingent upon completion of drug screen and background checks.