Bilingual Customer Support - Onsite

Intelogix; Copperas Cove, Northern (TX, KY); Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid Training

Medical, Dental, and Vision Insurance

Paid Time Off

Employee Discounts

Full-time, non-seasonal

Career Advancement

Job summary

InteLogix in Texas is seeking a full-time Customer Services Associate to handle inbound and outbound calls, resolve inquiries, and guide customers to solutions. You will document interactions across platforms and work with other departments to improve the experience.

We offer paid training, medical/dental/vision, PTO, employee discounts, and opportunities for career advancement. Must be 18+, HS diploma, fluent in English and Spanish, and able to type accurately.

Qualifications

• Must be 18 years of age or older.
• High School Diploma or equivalent.
• Fluency in English and Spanish.
• Ability to stay engaged on the phone during shifts.
• Typing assessment required.

Responsibilities

• Serve as the primary point of contact for customers via phone.
• Provide exceptional customer service by addressing inquiries and resolving complaints.
• Document customer interactions across tools and platforms.
• Collaborate with other departments to resolve issues and improve processes.
• Navigate and guide customers to solutions with empathy.
• Work hours: Mon-Fri 7am–10pm, Sat 7am–7pm; weekend/holiday flexibility.

Skills

Customer service

Phone support

Bilingual EN/ES

Typing

Communication

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

Pay Rate: $16 hr

Who we are

At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.

What’s the Role About?

If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. Are you energetic, enthusiastic with an engaging personality? Are you driven to deliver effective results while providing excellent customer service? Do you have extraordinary communication skills?

What’s in it for YOU?

• Paid Training
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Full-time, non-seasonal
• Career Advancement

Responsibilities

• Serve as the primary point of contact for customers via phone
• Make outbound financial collection calls in addition to incoming calls from customers in an effort to persuade customers to make payments on past due accounts
• Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions
• Maintain a thorough understanding of products, services and policies to effectively assist customers
• Accurately document customer interactions and transactions across all tools/platforms
• Collaborate with other departments to resolve customer issues and escal
• Strive to exceed customer satisfaction goals and performance metrics
• Continuously seek opportunities to improve the customer experience and streamline processes
• Stay updated on product knowledge and industry trends to better assist customers
• Ability to work within the defined hours of operation with flexibility needed on weekends and holidays
• Monday - Friday: 7 a.m. to 10 p.m.
• Saturday: 7 a.m. to 7 p.m.

What We Look for in a Candidate

• Must be 18 years of age or older
• High School Diploma or equivalent
• Fluency in both the English and Spanish language
• Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work
• Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
• Typing Assessment required
• Superb attendance, so you can be there when our customers need us
• All job offers are contingent upon completion of drug screen and background checks.

As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Our dedicated colleagues across 19 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We are reimagining how people and organizations thrive.