Customer Support & Logistics Coordinator (Cross-Train)

Quicksilver Express Courier, Inc.; Phoenix (AZ); On-site; USD 26,000 - 37,000; Full time

Job summary

Quicksilver Express Courier, Inc. in Phoenix, AZ is hiring a Customer Support Associate who will cross-train for a Logistics Coordinator role. The job is full-time and not a call center position, with a salary of $23.00 per hour.

The role involves handling inquiries, order entry, and coordinating deliveries in a fast-paced environment. The successful candidate will collaborate with drivers and office staff, maintain accurate documentation, and multitask across support and logistics tasks while

Qualifications

• High school diploma/GED required.
• Strong knowledge of the metro and surrounding areas.
• Background experience in a customer support environment with problem resolution skills.
• Call center experience or transportation experience preferred.
• Exhibit a strong attention to detail.
• Ability to work in a team environment in high pressure situations.
• Strong written and oral communication skills are essential.
• Ability to Multi-task in the areas of customer support and order entry.
• Must be reliable and punctual - maintain excellent attendance.
• Basic computer skills -- will use windows-based software.
• Basic to advanced typing skills - Minimum 34 words per minute.
• Capable of working in a fast-paced environment.
• Must be able to cross train in a logistics coordinator position.

Responsibilities

• Provide accurate and professional customer support.
• Incoming order entry via phone, email, web.
• Outbound calls to customers with delivery status.
• Provide problem resolution for customers and drivers.
• Accurate and complete documentation of all issues.
• Constant contact with other customer support associates and logistics coordinators.
• Multitask between order entry, monitoring delivery status, problem resolution, etc.
• Other customer support and office duties.

Skills

Customer support

Problem resolution

Teamwork

Multitasking

Communication skills

Education

High school diploma/GED

Tools

Windows OS

Job description

Quicksilver Express Courier, Inc. in Phoenix, AZ is hiring a Customer Support Associate who will cross-train for a Logistics Coordinator role. The job is full-time and not a call center position, with a salary of $23.00 per hour.

The role involves handling inquiries, order entry, and coordinating deliveries in a fast-paced environment. The successful candidate will collaborate with drivers and office staff, maintain accurate documentation, and multitask across support and logistics tasks while