Customer Support Liaison: Escalations & Cross-Dept Ops

UGI; Conroe (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist in Texas to bridge our contact center and field operations. You will focus on resolving complex issues, proactively flag delays, and coordinate across departments to ensure timely outcomes.

The role emphasizes strong communication, problem-solving, and collaboration in a fast-paced environment with hybrid work options. Previous experience in customer service and familiarity with CRM/SAP is preferred.

Qualifications

• BS/BA in Business or Communications.
• 2+ years in contact center or customer service.
• Experience with call handling and customer service best practices.

Responsibilities

• Serve as liaison between Contact Center and Field Operations to ensure timely requests.
• Identify delays and obstacles, communicate across departments and customers.
• Participate in cross-functional meetings to discuss statuses and resolutions.
• Build strong relationships with stakeholders across the organization.
• Identify recurring issues and collaborate on long-term solutions.
• Be primary contact for escalations from Field Operations and Sales.

Skills

Communication

Call center tech

MS Office

Listening

Education

BS/BA in Business or Communications

Tools

CRM

SAP

Job description

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist in Texas to bridge our contact center and field operations. You will focus on resolving complex issues, proactively flag delays, and coordinate across departments to ensure timely outcomes.

The role emphasizes strong communication, problem-solving, and collaboration in a fast-paced environment with hybrid work options. Previous experience in customer service and familiarity with CRM/SAP is preferred.