Customer Escalations & Cross-Team Liaison (Hybrid)

UGI; Olympia (WA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist to bridge the Contact Center with Field Operations. You will focus on complex issue resolution, systematic follow-up, and cross-department collaboration to ensure customer requests are resolved efficiently.

The role requires strong communication, problem-solving skills, and experience with contact center operations. This hybrid position may involve coordination across multiple departments and regions.

Qualifications

• BS/BA in Business, Communication or related field or equivalent work experience.
• 2+ years’ experience in contact center operations or customer service roles.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center and Field Operations to ensure timely resolution of customer requests.
• Identify delays and obstacles, and communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case status and resolution strategies.
• Build strong relationships with stakeholders and identify recurring issues for long-term solutions.
• Act as primary contact for escalations from Field Operations and Sales for assigned Region/Territories.

Skills

Communication

Contact center tech

Microsoft Office

Active listening

Education

BS/BA in Business or Communications

Tools

CRM

SAP

Job description

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist to bridge the Contact Center with Field Operations. You will focus on complex issue resolution, systematic follow-up, and cross-department collaboration to ensure customer requests are resolved efficiently.

The role requires strong communication, problem-solving skills, and experience with contact center operations. This hybrid position may involve coordination across multiple departments and regions.