Customer Support Escalation & Cross-Dept Liaison

UGI; Placerville (CA); Hybrid; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

PTO & holidays

Parental leave

Disability coverage

Job summary

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist to bridge our contact center and field operations. The role focuses on complex issue resolution, systematic follow-up, and cross-department collaboration to ensure timely, effective resolutions.

The successful candidate will manage escalated customer requests, identify root causes, and work with multiple departments to implement durable solutions. Hybrid office environment with regional travel expectations.

Qualifications

• BS/BA in Business, Communications or related field.
• 2+ years in contact center operations or customer service.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center and Field Operations to ensure timely execution of customer requests.
• Proactively identify delays and communicate with cross-departments and customers.
• Participate in cross-functional meetings to discuss case status and resolution strategies.
• Build and maintain strong relationships with stakeholders across the organization.
• Identify recurring customer issues and collaborate on long-term solutions.
• Act as primary contact for escalations from Field Operations and Sales for assigned regions.

Skills

Excellent communication

Contact center technologies

MS Office Suite

Active listening

Education

BS/BA in Business or related field

Tools

CRM systems

SAP

Job description

AmeriGas Propane, Inc. is seeking a Customer Support Tactical Team Specialist to bridge our contact center and field operations. The role focuses on complex issue resolution, systematic follow-up, and cross-department collaboration to ensure timely, effective resolutions.

The successful candidate will manage escalated customer requests, identify root causes, and work with multiple departments to implement durable solutions. Hybrid office environment with regional travel expectations.