Customer Escalations & Field Ops Liaison

AmeriGas; Conroe (TX); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hybrid work environment

Equal Opportunity Employer

Job summary

AmeriGas Propane, Inc. in Conroe, TX is seeking a Customer Support Tactical Team Specialist to bridge our contact center and field operations.

You will manage escalated customer requests and coordinate with multiple departments to ensure timely resolutions. The ideal candidate has 2+ years in customer service or contact center roles, with strong communication, problem-solving, and collaboration skills in a fast-paced environment.

Qualifications

• BS/BA in Business, Communication or related field or equivalent work experience.
• 2+ years' experience in contact center operations or customer service roles.
• Demonstrated expertise in call handling techniques and customer service best practices.

Responsibilities

• Serve as the primary liaison between the Contact Center (CES) and Field Operations to ensure customer requests are executed timely and appropriately.
• Proactively identify potential delays and obstacles to customer requests, communicate transparently with cross-departments and customers.
• Participate in cross-functional meetings to discuss case statuses and resolution strategies.
• Build and maintain strong working relationships with key stakeholders across the organization.
• Identify recurring customer issues and collaborate with relevant teams to implement long-term solutions.
• Act as a primary point of contact for customer escalations from Field Operations and Sales teams for assigned Region/Territories.

Skills

Customer service

Liaison

Communication

MS Office

Troubleshooting

Cross-functional collaboration

Education

BS/BA in Business, Communication or related field

2+ years in contact center operations or customer service

Tools

CRM

SAP

Microsoft Office

Job description

AmeriGas Propane, Inc. in Conroe, TX is seeking a Customer Support Tactical Team Specialist to bridge our contact center and field operations.

You will manage escalated customer requests and coordinate with multiple departments to ensure timely resolutions. The ideal candidate has 2+ years in customer service or contact center roles, with strong communication, problem-solving, and collaboration skills in a fast-paced environment.