Operations Manager - Customer Experience

Serenity Healthcare; Holladay (UT); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Health, dental, and vision coverage (90% employer-paid)

401(k) retirement plan

Paid time off: 10 days (15 after first year) + 10 paid holidays

Ongoing leadership development and advancement opportunities

Job summary

Serenity Healthcare is seeking a dedicated operations leader in Holladay, UT. In this full-time position, you will manage daily operations in a fast-paced environment, lead and develop a team, and ensure high-quality customer interactions. The ideal candidate has over 10 years of leadership experience in relevant fields, strong communication skills, and is comfortable in a structured environment. Benefits include a base salary starting at $90,000+, health coverage, and ongoing leadership development.

Qualifications

• 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments.
• Proven ability to manage team performance and metrics effectively.
• Comfortable working in a structured, process-driven environment.

Responsibilities

• Own daily operations in a customer-facing, high-volume environment.
• Lead, coach, and develop a team while driving accountability to performance standards.
• Ensure every customer interaction is professional, efficient, and high-quality.

Skills

Leadership

Communication

Problem-solving

Organizational Skills

Job description

Overview

Lead operations in a fast‑paced, high‑volume service environment where execution, team performance, and customer experience are everything. This role is ideal for a hands‑on leader who takes ownership of people, processes, and outcomes — someone who knows how to run efficient operations, develop strong teams, and consistently deliver a high‑quality experience.

Job Details

Location: Holladay, UT

Employment Type: Full‑Time

Compensation: $90,000+ annually

What You’ll Do

• Own daily operations in a customer‑facing, high‑volume environment
• Lead, coach, and develop a team while driving accountability to performance standards and KPIs
• Ensure every customer interaction is professional, efficient, and high‑quality
• Oversee scheduling, staffing, and workflow management to maintain smooth operations
• Track, analyze, and improve key performance metrics related to service, productivity, and overall experience
• Identify operational gaps and implement process improvements
• Step in as needed to support the team and maintain service levels

What This Role Feels Like

• Fast‑moving environment where priorities shift and strong leadership is critical
• A balance of people leadership and operational execution
• High standards — you'll be measured on team performance and consistency
• A role where you are actively involved, coaching in real time, and driving results daily

What We’re Looking For

• 10+ years of leadership or management experience in customer service, hospitality, retail, call center, or operations environments
• Proven ability to manage team performance, metrics, and day‑to‑day operations
• Strong communication skills with the ability to coach, problem‑solve, and lead effectively
• Comfortable working in a structured, process‑driven environment
• Highly organized with the ability to manage multiple priorities simultaneously

Preferred Background

• Hospitality, restaurant, or hotel leadership
• Retail or service environments with high standards and performance expectations
• Experience with scheduling systems, staffing, or workflow coordination
• Background in customer experience or relationship‑driven environments

About You

You’ve worked in environments where execution and service quality mattered every day. You know how to keep operations running smoothly, hold a team accountable, and step in when things get busy. You're comfortable balancing people leadership with process management, and you take pride in building teams that perform at a high level.

Training & Requirements

• No clinical or industry‑specific experience required — full training provided
• Ability to work on‑site in a structured, fast‑paced environment
• Comfortable managing schedules, workflows, and performance expectations

Compensation & Benefits

• $90,000+ base salary
• Health, dental, and vision coverage (90% employer‑paid)
• 401(k) retirement plan
• Paid time off: 10 days (15 after first year) + 10 paid holidays
• Ongoing leadership development and advancement opportunities

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completionofa background checkand drug screening.