IT Support Lead (Fully Remote)

Parity; United States; Remote; USD 100,000 - 180,000; Full time

Benefits offered by this job

Retreats

Work laptop provided

Growth in Web3 ecosystem

Job summary

Parity is seeking a Lead IT Support professional to oversee a remote-first, global blockchain environment. You will mentor the team, drive AI-driven automation, and optimize ticket workflows while owning IT procurement and managing vendor relationships. Collaboration with SRE and Security ensures reliable IT systems across the org.

The role offers growth opportunities within the Web3 ecosystem, with retreats and a work laptop provided as part of the package.

Qualifications

• Experience leading an IT support team in a global tech environment.
• Strong knowledge of AI-driven process automation is a plus.
• Ability to manage IT procurement and vendor relationships.

Responsibilities

• Lead IT support for a remote-first, global blockchain company.
• Mentor team, drive AI automation, improve ticket workflows.
• Own IT procurement and vendor relationships.
• Ensure reliable IT systems and collaborate with SRE and Security.

Skills

Team leadership

Remote IT support

Vendor management

Automation mindset

Tools

Ticketing systems

IT procurement tools

SRE collaboration

Job description

• Lead IT support for a remote-first, global blockchain company.
• Manage one End User Support Engineer and act as escalation point.

Responsibilities:

• Mentor team, drive AI automation, improve ticket workflows.
• Own IT procurement and vendor relationships.
• Ensure reliable IT systems and collaborate with SRE and Security.
• Retreats, work laptop, and growth in Web3 ecosystem.

Parity

Parity builds core blockchain infrastructure, including Polkadot and Kusama, to enable a more secure and decentralized web. Our remote-first, global team develops open-source software, with a culture of autonomy, collaboration, and continuous learning.