Customer Support & Growth Specialist

Baldor Specialty Foods, Inc.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Company-Paid Medical, Dental & Vision Coverage

401(k) Plan with Company Match

Job summary

Baldor Specialty Foods, Inc. is seeking a Customer Support Specialist to provide exceptional service to customers. In this role, you will engage with customers, manage their orders, and resolve inquiries to enhance satisfaction and loyalty.

The ideal candidate has a strong background in customer service, excellent communication skills, and a passion for the restaurant industry. This position offers benefits like paid time off, medical coverage, and opportunities for career growth.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 1+ year of experience in a customer service environment.
• Strong communication and active listening skills.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Accurately enter, update, and track customer orders.
• Resolve customer concerns with empathy and urgency.

Skills

Strong communication skills

Multi-tasking

Customer service experience

Proficiency in Zendesk

Knowledge of the restaurant industry

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Zendesk

RingCentral

Microsoft Dynamics

Microsoft Excel

Job description

Baldor Specialty Foods, Inc. is seeking a Customer Support Specialist to provide exceptional service to customers. In this role, you will engage with customers, manage their orders, and resolve inquiries to enhance satisfaction and loyalty.

The ideal candidate has a strong background in customer service, excellent communication skills, and a passion for the restaurant industry. This position offers benefits like paid time off, medical coverage, and opportunities for career growth.