Customer Support Specialist

Baldor Specialty Foods, Inc.; New York (NY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Company-Paid Medical, Dental & Vision Coverage

401(k) Plan with Company Match

Job summary

Baldor Specialty Foods, Inc. is seeking a Customer Support Specialist to provide exceptional service to customers. In this role, you will engage with customers, manage their orders, and resolve inquiries to enhance satisfaction and loyalty.

The ideal candidate has a strong background in customer service, excellent communication skills, and a passion for the restaurant industry. This position offers benefits like paid time off, medical coverage, and opportunities for career growth.

Qualifications

• High School Diploma required; Associate or Bachelor’s degree preferred.
• 1+ year of experience in a customer service environment.
• Strong communication and active listening skills.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Accurately enter, update, and track customer orders.
• Resolve customer concerns with empathy and urgency.

Skills

Strong communication skills

Multi-tasking

Customer service experience

Proficiency in Zendesk

Knowledge of the restaurant industry

Education

High School Diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Zendesk

RingCentral

Microsoft Dynamics

Microsoft Excel

Job description

As a Customer Support Specialist, you play a key role in providing exceptional service to Baldor’s customers. You are expected to have a strong understanding of Baldor products, policies, and systems to communicate effectively and support customer needs. Your goal is to enhance customer satisfaction, loyalty, and retention while contributing to overall sales growth.

Key Responsibilities

• Customer Engagement: Serve as the first point of contact for incoming calls, emails, and chats. Provide prompt, professional, and accurate responses to customer inquiries.
• Order Management: Accurately enter, update, and track customer orders while maintaining attention to detail and efficiency.
• Problem Resolution: Address and resolve customer concerns with empathy and urgency, offering appropriate solutions and following up to ensure satisfaction.
• Upselling & Cross‑Selling: Identify opportunities to recommend new or alternative products that meet customer needs and support company sales goals.
• Collaboration: Partner with internal departments, including Sales, Operations, and Logistics to ensure smooth order fulfillment and positive customer experiences.
• Documentation: Maintain clear, accurate records of all customer interactions and feedback within company systems (e.g., Zendesk, RingCentral, Microsoft Dynamics).
• Continuous Improvement: Stay informed about new products, seasonal offerings, and company updates to better assist customers.

Qualifications

• High School Diploma or equivalent required; Associate or Bachelor’s degree preferred.
• 1+ year of experience in a call center, customer service, or inside sales environment.
• Strong communication and active listening skills, with a professional and friendly phone manner.
• Ability to multitask and remain organized in a fast‑paced environment.
• Proficiency in Zendesk, RingCentral, Microsoft Dynamics, and Microsoft Excel preferred.
• Passion for food and knowledge of the restaurant industry is a plus.
• Excellent verbal and written communication abilities.
• Multilingual abilities a plus.
• Availability to work weekends or extended hours as needed.

Our Values

• Passionate about Food & Results: Dedicated to excellence in both culinary quality and sales performance.
• Entrepreneurial Spirit: Innovative, adaptable, and eager to take initiative.
• Forward‑Thinking: Committed to staying ahead of market trends and customer needs.
• Supportive & Collaborative: Team‑oriented with a focus on building lasting.

Baldor Specialty Foods is an Equal Opportunity Employer. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, citizenship status, or any other legally protected status.

About Baldor

Since our beginnings as part of the iconic Greenwich Village retail store, Balducci’s, Baldor has upheld its original promise—to curate and deliver the finest ingredients from around the world. For more than 30 years, we have supported the food industry using cutting‑edge logistics, a modern supply chain, and an unwavering commitment to service. Today, we are the trusted distribution partner for top hotels, restaurants, country clubs, hospitals, nursing homes, and culinary professionals across the region.

Benefits

• Paid Time Off: Vacation, sick time, paid company holidays & floating holidays.
• Company‑Paid Medical, Dental & Vision Coverage.
• 401(k) Plan with Company Match.
• Company‑Paid Life Insurance.
• Company‑Paid Short‑Term & Long‑Term Disability Coverage.
• Employee discounts on Baldor products.
• Commuter Benefits.
• Career growth and development opportunities.

Note: Benefits may vary based on position and employment status.