Collections Specialist I: Balance Accounts & Resolve Issues

Baldor Specialty Foods, Inc.; Boston (MA); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Paid Time Off

Medical / Dental / Vision

401(k) Plan with Company Match

Life Insurance

Disability Coverage

Employee discounts

Commuter Benefits

Career growth

Job summary

Baldor Specialty Foods, Inc. is seeking a Collections Specialist I to support the collection of outstanding customer balances and maintain positive customer relationships.

You will handle routine collection activities, follow up on past due balances, document efforts, and collaborate with internal teams to resolve discrepancies. The role requires strong attention to detail, solid communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 0–2 years of experience in collections, accounts receivable, customer service, finance, or related field preferred.
• Experience with customer accounts, payment follow-up, billing inquiries, or account reconciliation preferred.

Responsibilities

• Manage collection activities for an assigned portfolio of low to moderate complexity accounts to reduce past due balances and minimize aging receivables.
• Contact customers by phone and email regarding outstanding balances and maintain accurate documentation of collection activities.
• Follow established collection processes, including sending reminders, requesting payment updates, and documenting customer commitments.
• Assist with payment plan coordination and elevate exceptions or high-risk accounts as appropriate.
• Research and assist in resolving routine billing discrepancies, short payments, and customer inquiries.
• Provide customer support related to account balances, payment questions, refunds, and adjustments.
• Process credit card payments, account updates, and general customer requests accurately and timely.
• Partner with Cash Applications, Sales, and internal departments to resolve customer account issues.
• Review aging reports and customer account information to prioritize daily collection activities.
• Maintain accurate records and meet department timelines and performance expectations.
• Identify potential collection risks and elevate concerns to senior team members or management.

Skills

Attention to detail

Communication skills

Organizational skills

Team player

Education

Bachelor’s degree

Tools

Excel

Dynamics 365

SAP

Oracle

NetSuite

Great Plains

Job description

Baldor Specialty Foods, Inc. is seeking a Collections Specialist I to support the collection of outstanding customer balances and maintain positive customer relationships.

You will handle routine collection activities, follow up on past due balances, document efforts, and collaborate with internal teams to resolve discrepancies. The role requires strong attention to detail, solid communication skills, and the ability to manage multiple tasks in a fast-paced environment.