Customer Support & Fulfillment Specialist

OMNI ACQUISITION CORP; Moorestown Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

OMNI ACQUISITION CORP is seeking a versatile associate to provide assembly, shipping and customer service support. You will assemble products using hand tools and rivets, package items, process orders and arrange pickups while assisting customers with information or issues.

You’ll use order management systems and basic EDI tools, verify pricing and customer data, and help with returns according to policy. A high school diploma and MS Office skills are required; safety and teamwork are essential.

Qualifications

• High school diploma or GED required; basic computer skills with MS Office.
• Experience in customer service and order processing preferred.
• Familiarity with assembly, packaging and shipping tasks.
• Ability to operate hand tools and rivet equipment safely.

Responsibilities

• Assembles parts or products using hand tools and rivets.
• Peels protective paper, prepares packaging, and ensures correct labeling.
• Packages products with appropriate information and prepares items for shipment.
• Processes customer orders via phone, fax, and online systems.
• Verifies product numbers, pricing and customer data prior to order creation.
• Enters orders into management systems and responds for EDI-based communications.
• Accepts custom orders and places orders on hold as needed.
• Answers questions on specifications, pricing and order status.
• Promotes products and services to increase orders; assists with returns per policy.
• Assists in resolving customer problems and shares market insights with team.

Skills

Customer service

Order processing

Packaging

Assembly

Hand tools

Riveting

Teamwork

Education

High school diploma / GED

Tools

Microsoft Office

Order management system

Job description

OMNI ACQUISITION CORP is seeking a versatile associate to provide assembly, shipping and customer service support. You will assemble products using hand tools and rivets, package items, process orders and arrange pickups while assisting customers with information or issues.

You’ll use order management systems and basic EDI tools, verify pricing and customer data, and help with returns according to policy. A high school diploma and MS Office skills are required; safety and teamwork are essential.