Customer Support Executive | Tamil Nadu

KeyValue Software Systems Pvt. Ltd; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

CoFee seeks a Customer Relationship Executive to support educational institutions and organizations via our fee collection platform. You will be the initial contact for queries, guide users, and help build strong relationships while coordinating with internal teams.

This entry-level role welcomes fresh graduates and emphasizes empathy, clear communication in English and regional languages, and a collaborative approach to drive customer success.

Qualifications

• Bachelor's degree in any discipline; freshers welcome.
• Strong communication in English and regional languages.
• Willingness to learn and grow in customer relations.

Responsibilities

• Serve as the first point of contact for customer queries and product guidance
• Build and maintain strong customer relationships
• Resolve customer issues by coordinating with internal teams
• Collect and share customer feedback with relevant teams; maintain accurate records using CRM tools
• Provide proactive support to drive customer success and satisfaction

Skills

English communication

Tamil language

Hindi language

Kannada language

Telugu language

Education

Bachelor's degree

Tools

MS Office

Google Workspace

Job description

CoFee is an innovative fee collection platform designed to simplify and streamline the payment process for educational institutions and organizations. Our mission is to help our clients reduce administrative burdens and deliver an efficient, user-friendly fee management experience. As we expand, were looking for passionate individuals who can help us build meaningful relationships with our growing customer base.

We are seeking a Customer Relationship Executive who embodies empathy, excellent communication, and a strong desire to help customers succeed. Whether you are a recent graduate or new to this field, this role offers an exciting opportunity to develop your career in customer relationship management while working with a fast-growing tech product.

Responsibilities

• Serve as the first point of contact for customer queries and product guidance
• Build and maintain strong customer relationships
• Resolve customer issues by coordinating with internal teams
• Collect and share customer feedback with relevant teamsMaintain accurate customer records using CRM tools
• Provide proactive support to drive customer success and satisfaction

What makes you a great fit:

• Strong communication skills in English & Tamil/Telugu/Kannada/Hindi.
• Open to entry-level candidates with a strong willingness to learn
• Empathetic and clear communicator with good listening skills
• Strong problem-solving mindset
• Basic tech proficiency and eagerness to learn new tools
• Bachelor's degree in any discipline (freshers welcome)
• High levels of empathy, patience, and customer focus
• Ability to multitask and manage time in a fast-paced environment
• Proficient in basic office tools (MS Office / Google Workspace)
• Hands-on training on the fee collection platform with continuous learning support
• Supportive, collaborative work culture
• Clear career growth opportunities based on performance
• Competitive compensation and benefits aligned with market standards for freshers

Join us and be part of a team dedicated to transforming fee management into a seamless, empowering experience for institutions and their communities!