Program Coordinator

Kidvento Education and Research; Michigan; Sur place; USD 3 600 - 4 800; Plein temps

Résumé du poste

Kidvento Education and Research is seeking a Program Coordinator to manage customer onboarding, provide training, and ensure ongoing satisfaction across assigned clients in the region.

You will build relationships, monitor accounts, and collaborate with teams to optimize product usage, with travel to client locations as required within the assigned region. Fresh graduates encouraged to apply with strong communication skills.

Qualifications

• Strong communication skills, both verbal and written.
• Excellent organizational and time management abilities.
• Customer-oriented mindset with problem-solving skills.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools.
• Fresh graduates welcome; willingness to travel within region.
• Fluent in English; ability to work with diverse clients.

Responsabilités

• Build and maintain relationships with customers through onboarding and training.
• Provide product training and ongoing support to maximize usage.
• Address and resolve client issues; maintain interactions records.
• Proactively monitor accounts to ensure positive experience.
• Identify issues and take corrective actions.
• Capture and analyze customer data to produce insights.
• Manage CRM systems to track success activities.
• Communicate with customers via calls and email.
• Monitor customer satisfaction metrics and act on feedback.
• Travel to client locations as required within the region.

Connaissances

Customer success

Onboarding

Training

CRM systems

MS Office

Communication skills

Problem-solving

Formation

Bachelor’s degree or equivalent

Outils

CRM software

Description du poste

Company: Kidvento Education and Research
Position: Program Coordinator
Location: Vijaywada, Bangalore & Bagalkot
Experience: 0-1 Year
CTC: 4 LPA

Roles And Responsibilities

• As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.
• Offer product training and support to customers throughout their subscription term, helping them maximize their usage of our solutions.
• Address and resolve any client issues promptly and maintain records of customer interactions, including solutions provided.
• Proactively monitor customer accounts to ensure they are having a positive experience with our products and identify areas for improvement.
• Assist in identifying potential issues with customer accounts and take necessary actions to resolve them.
• Capture, analyze, and utilize customer data to create insightful reports and dashboards, helping identify opportunities for enhancing client satisfaction.
• Manage CRM systems and other tools to track customer success activities efficiently.
• Interact with customers through phone calls, emails, and other communication channels to provide timely responses to their queries.
• Regularly monitor customer satisfaction through metrics and assessments, taking follow-up actions as needed to improve customer experience.
• Must travel to client locations as required within the allocated region.

Desired Candidate Profile

• Any bachelor’s degree or equivalent.
• Fresh graduates with strong communication skills and a passion for customer success are encouraged to apply.
• Excellent verbal and written communication skills.
• Good organizational and time management abilities.
• Strong problem-solving skills with a customer-oriented mindset.
• Ability to understand customer needs and provide empathetic solutions.
• Basic knowledge of MS Office and willingness to learn CRM tools and other software platforms.
• Must travel regularly to meet clients within the assigned region.