Customer Support Executive (Remote - United States)

Jobgether; United States; Remote; USD 40,000 - 44,000; Full time

Job summary

A leading company is seeking a Customer Support Executive to provide exceptional service through live chat, WhatsApp, and email. This fully remote role involves handling client inquiries, addressing logistics and platform issues, and advocating for customer needs. Ideal candidates are proactive problem solvers with at least 2 years of experience in online support.

Benefits

Fully remote work setup

Competitive salary

Flexible working environment

Unlimited paid time off

401(k) plan and additional benefits

Growth opportunities

Qualifications

• At least 2 years of experience in online customer support.
• Strong communication skills with the ability to collaborate cross-functionally.
• Highly organized and able to manage multiple interactions.

Responsibilities

• Respond to customer inquiries via chat, email, and WhatsApp.
• Collaborate with internal teams to resolve technical issues.
• Monitor and meet KPIs related to response and resolution times.

Skills

Communication

Problem Solving

Customer-Centric Mindset

Organizational Skills

Job description

About Jobgether:

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Executive in the United States.

We’re seeking a dedicated and proactive Customer Support Executive to deliver exceptional service to customers through live chat, WhatsApp, and email. In this fully remote role, you’ll handle daily client inquiries and issues related to logistics, platform functionality, and order management. You’ll serve as a key liaison between customers and internal teams, ensuring their voices are heard and their needs met. This role is ideal for someone who thrives in a dynamic, fast-paced environment and is driven by solving problems and improving the customer experience.

Accountabilities:

• Respond to customer inquiries via chat, email, and WhatsApp, resolving issues with speed and professionalism.
• Address customer concerns regarding orders, logistics, and website functionality.
• Collaborate with internal teams to escalate and resolve technical bugs and operational challenges.
• Represent the voice of the customer internally, advocating for their needs and concerns.
• Monitor and meet KPIs related to response and resolution times, while continuously improving service quality.
• Stay up to date on new product features and changes to effectively support clients.

• At least 2 years of experience in online customer support, including chat and email-based interactions.
• Highly organized and able to manage multiple customer interactions across platforms simultaneously.
• Strong communication skills with the ability to collaborate cross-functionally and assertively.
• Customer-centric mindset with a proactive approach to problem-solving.
• Adaptability to changing priorities in a fast-growth, technology-driven company environment.
• Availability to work Saturday through Wednesday, within CST or PST hours (8am–5pm or 9am–6pm).

• Fully remote work setup
• Competitive salary ($40,000–$44,000 annually)
• Flexible working environment
• Unlimited paid time off
• 401(k) plan and additional benefits
• Fast-paced, international work culture with growth opportunities
• Join a dynamic team at a pivotal stage of growth

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

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