Customer Support Executive (Remote in United States)

Jobgether; United States; Remote; USD 40,000 - 44,000; Full time

Job summary

A leading talent matching platform seeks a Customer Support Executive to enhance customer engagement in a fast-paced B2B marketplace. This fully remote role involves resolving inquiries through various channels and improving support processes while working flexible hours. Ideal candidates will have a proactive attitude and at least 2 years of experience in online support.

Benefits

401(k) and comprehensive benefits package

Unlimited holiday policy

Dynamic, fast-paced, and international work environment

Qualifications

• Minimum of 2 years’ experience in online customer support, preferably using live chat platforms.
• Proactive mindset with a customer-first attitude.
• Experience working in fast-paced, cross-functional environments.

Responsibilities

• Provide timely and effective support to customers through live chat, WhatsApp, and email.
• Resolve issues related to orders, logistics, and user experience.
• Track performance using KPIs such as resolution time and response rate.

Skills

Multitasking

Organizational skills

Problem-solving

Communication

Job description

About Jobgether

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our companies is currently looking for a Customer Support Executive in the United States.

This role offers a chance to be the frontline of customer engagement in a fast-paced, globally expanding B2B marketplace. As a Customer Support Executive, you will be responsible for resolving customer inquiries and issues through live chat, WhatsApp, and email. Your work will ensure a smooth user experience across logistics, orders, and platform functionality, while also acting as the internal advocate for customers. You’ll collaborate across departments and be empowered to help improve support processes and customer satisfaction metrics. The position is fully remote and follows a Saturday–Wednesday schedule, with flexible shift options in CST or PST.

Accountabilities:

• Provide timely and effective support to customers through live chat, WhatsApp, and email
• Resolve issues related to orders, logistics, website bugs, and user experience
• Serve as a liaison between customers and internal departments, championing customer needs
• Adapt quickly to new product updates and process changes
• Track performance using KPIs such as resolution time and response rate
• Take initiative in setting personal performance goals to contribute to team success

• Minimum of 2 years’ experience in online customer support, preferably using live chat platforms
• Strong multitasking and organizational skills to manage support across various tools
• Proactive mindset with a customer-first attitude and problem-solving approach
• Clear, assertive communication skills to represent customer feedback internally
• Experience working in fast-paced, cross-functional environments

• Fully remote role with flexible working hours (CST or PST)
• Competitive salary range of $40K–$44K
• Opportunity to contribute during a high-growth phase
• 401(k) and comprehensive benefits package
• Unlimited holiday policy
• Dynamic, fast-paced, and international work environment

Jobgether hiring process disclaimer

This job is posted on behalf of one of our partner companies. If you choose to apply, your application will go through our AI-powered 3-step screening process, where we automatically select the 5 best candidates.

Our AI thoroughly analyzes every line of your CV and LinkedIn profile to assess your fit for the role, evaluating each experience in detail. When needed, our team may also conduct a manual review to ensure only the most relevant candidates are considered.

Our process is fair, unbiased, and based solely on qualifications and relevance to the job. Only the best-matching candidates will be selected for the next round.

If you are among the top 5 candidates, you will be notified within 7 days.
If you do not receive feedback after 7 days, it means you were not selected. However, if you wish, we may consider your profile for other similar opportunities that better match your experience.

Thank you for your interest!

#LI-CL1