Customer Support Executive (Remote in United States)

Nivoda Limited; United States; Remote; USD 40,000 - 44,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Executive to enhance the customer experience in a rapidly evolving B2B marketplace. This role offers the chance to make a significant impact by resolving client issues, collaborating across departments, and adapting to a fast-paced environment. You'll have the autonomy to set your own KPIs, driving personal and team growth while ensuring customer satisfaction is at the forefront of your efforts. Join a dynamic team that values your contributions and offers flexible working conditions, unlimited holiday, and a vibrant global culture.

Benefits

401k and other benefits

Flexible working

Unlimited holiday

Fast-paced and global working environment

Qualifications

• Minimum 2 years experience in online customer support.
• Organised and able to multitask across different platforms.

Responsibilities

• Resolve customer issues and ensure swift response times.
• Answer customer inquiries via live chat, WhatsApp, and email.

Skills

Customer Support

Live Chat

Problem Solving

Cross-functional Collaboration

Multitasking

Job description

Location: Fully Remote in United States

Working Days: Saturday - Wednesday

Working Hours: 8am - 5pm OR 9am - 6pm CST OR PST

Salary: $40K - $44K

As a Customer Support Executive at Nivoda, you'll play a vital role in ensuring our customers have a seamless journey with Nivoda. Your main responsibilities include answering customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues related to logistics, orders, website bugs, and serving as the voice of the customer internally. Collaboration with all departments is key, making you the glue that binds our organization together.

If you are a problem solver, with a customer-centric approach to your work, this is an opportunity to make a real impact in a rapidly evolving industry.

About us:
Nivoda is an extremely fast growing B2B marketplace revolutionizing the way the global diamond industry operates. Nivoda connects buyers and sellers of diamonds on its online platform and facilitates the most transparent, efficient, and cost-effective way to sell and buy diamonds.

Since launch in 2017, Nivoda has grown to a team of 400+ employees worldwide and has remained true to its founding mission: build the trusted global marketplace for the jewellery industry by delivering modern tools and quantitative ROI.

What you’ll do:
- Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- You will be measured through team KPIs, including resolution time and response time. You'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.

What you’ll need:
- Minimum 2 years experience in online customer support, live chat, and calls.
- Organised and able to multitask across different platforms
- Proactive and forward thinking
- Assertive nature and ability to be the voice of the customer when communicating internally
- Excellent cross-functional collaboration skills

What we offer:
Opportunity to join us at a dynamic growth phase, where your contributions can have a significant impact on shaping the company's future success
401k and other benefits
Flexible working
Unlimited holiday
Fast-paced and global working environment