Customer Support Executive

Trafla Solutions; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in travel solutions is seeking a customer service representative to enhance customer experiences and resolve inquiries. The role involves building relationships with travel partners and addressing customer concerns. Ideal candidates are available for remote work and can start immediately.

Qualifications

• Relevant skills required.
• Availability for work from home.

Responsibilities

• Enhance customer experience in managing business travel.
• Resolve customer concerns via phone, email, and text.
• Maintain a professional and customer service-oriented mindset.

Skills

Customer Service

Communication

Problem Solving

Job description

Day-to-day responsibilities include:

1. Enhance customer experience in managing their business travel
2. Build and maintain relations with travel partners to ensure an excellent travel experience for customers.
3. Answer and resolve customer concerns about reservations, travel, promotions, and the company via phone, email and text
4. Maintain a friendly, courteous, professional, outgoing, and customer service-oriented mindset throughout all interactions with customers
5. Resolve all inquiries that require research or additional information by utilising the appropriate resources and providing timely follow-up as necessary
6. Maintain a good team rapport with various departments and personnel across the company to resolve customer questions that arise pre, post or on-tour
7. Meet or exceed expected performance and service quality goals

Desired Candidate Profile

Only those candidates can apply who:

1. are available for work from home

2. can start work as soon as possible

3. have relevant skills

4. are willing to work in US timezone hours