Customer Support Executive (Remote in United States)

Jobgether; United States; Remote; USD 40,000 - 44,000; Full time

Job summary

A dynamic, international company seeks a Customer Support Executive to enhance user experience in a fast-paced B2B marketplace. This fully remote role offers flexible hours and the chance to be a frontline advocate for customers. You'll resolve inquiries via live chat and email, collaborate across departments, and contribute to improving support processes. Join during a high-growth phase and enjoy competitive benefits, including an unlimited holiday policy. If you're proactive and customer-focused, this opportunity is perfect for you!

Benefits

401(k)

Comprehensive Benefits

Unlimited Holiday Policy

Flexible Hours

Qualifications

• 2+ years of experience in online customer support, preferably with live chat.
• Strong multitasking and organizational skills to manage support effectively.

Responsibilities

• Provide timely support through live chat, WhatsApp, and email.
• Resolve issues related to orders, logistics, and user experience.

Skills

Online Customer Support

Live Chat Platforms

Multitasking

Problem-Solving

Communication Skills

Job description

Customer Support Executive (Remote in United States)

About Jobgether
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

One of our partner companies is currently looking for a Customer Support Executive in the United States.

This role offers an opportunity to be the frontline of customer engagement in a fast-paced, globally expanding B2B marketplace. As a Customer Support Executive, you will resolve customer inquiries and issues via live chat, WhatsApp, and email, ensuring a smooth user experience across logistics, orders, and platform functionalities. You will act as an internal advocate for customers, collaborate across departments, and help improve support processes and customer satisfaction metrics. The position is fully remote, with a Saturday-Wednesday schedule and flexible shift options in CST or PST.

Accountabilities:

1. Provide timely and effective support to customers through live chat, WhatsApp, and email
2. Resolve issues related to orders, logistics, website bugs, and user experience
3. Serve as a liaison between customers and internal departments, advocating for customer needs
4. Adapt quickly to product updates and process changes
5. Track performance using KPIs such as resolution time and response rate
6. Set personal performance goals to contribute to team success

Requirements:

• Minimum of 2 years' experience in online customer support, preferably with live chat platforms
• Strong multitasking and organizational skills to manage support across various tools
• Proactive, customer-first attitude with problem-solving skills
• Clear, assertive communication skills for internal feedback
• Experience working in fast-paced, cross-functional environments

Benefits:

• Fully remote role with flexible hours (CST or PST)
• Competitive salary: $40K-$44K
• Opportunity to contribute during a high-growth phase
• 401(k) and comprehensive benefits
• Unlimited holiday policy
• Dynamic, international work environment

Hiring process disclaimer: This job is posted on behalf of our partner company. Applications go through an AI-powered 3-step screening process, selecting the top 5 candidates based on CV and LinkedIn profile analysis. Top candidates will be notified within 7 days. If not selected, your profile may be considered for other roles.