Customer Support Executive

Storable; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join an innovative company as an Inbound Call Center Agent/Back Office Support, where you'll provide outstanding customer service to North American consumers. In this dynamic role, you'll manage inbound calls, emails, and SMS inquiries, ensuring customer satisfaction through effective reservation management and support. You'll also have the opportunity to address customer reviews, enhancing their experience and loyalty. This position is perfect for someone with strong communication skills and a passion for helping others in a fast-paced environment.

Qualifications

• Excellent communication skills in English, both verbal and written.
• Strong customer service orientation with problem-solving abilities.

Responsibilities

• Handle inbound calls and assist customers with reservations and inquiries.
• Monitor and respond to customer reviews on various platforms.

Skills

Verbal Communication

Written Communication

Customer Service Orientation

Problem-Solving

Computer Proficiency

Education

High School Diploma

Experience in Call Center

Job description

Role & responsibilities

Position Summary:

As an Inbound Call Center Agent/Back Office Support at Sparefoot, you will play a crucial role in providing exceptional customer service to our customers post-reservation for North American consumers. You will handle inbound calls, emails, and SMS inquiries, offering support and assistance with reservation management, account information, and general inquiries. Additionally, you will be responsible for managing customer reviews, escalating issues as needed, and performing various back-office tasks to ensure efficient operations.

Key Responsibilities:

• Inbound Call Handling:
• Answer inbound calls from customers seeking assistance with their reservations, accounts, or general inquiries.
• Provide accurate and timely information, resolving customer issues efficiently.
• Document customer interactions and update relevant systems.
• Email and SMS Support:
• Respond to customer inquiries and requests submitted via email and SMS.
• Provide clear and informative responses within agreed-upon timeframes.
• Reservation Management:
• Assist customers with modifying, canceling, or extending their reservations.
• Ensure accurate and up-to-date reservation information in the system.
• Customer Review Management:
• Monitor and respond to customer reviews on various platforms.
• Address customer concerns and provide solutions to improve their satisfaction.

Qualifications:

• Excellent verbal and written communication skills in English
• Strong customer service orientation and problem-solving abilities
• Proficiency in using computers and relevant software applications
• Flexibility to work in a fast-paced environment and handle multiple tasks simultaneously
• Experience in a call center or customer service environment

Preferred candidate profile