Customer Support Advisor - Dutch Speaking

Entain / GVC Holdings; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

A forward-thinking company in the gaming and entertainment sector is seeking a Dutch-speaking Customer Support Advisor. In this dynamic role, you will be at the forefront of customer interactions, providing exceptional service across various channels. Your ability to engage customers positively and resolve issues efficiently will be key to enhancing customer satisfaction and loyalty. Join a talented and inclusive community that values innovation and personal growth, where your contributions directly impact the company's success. This is an exciting opportunity to be part of a vibrant team dedicated to excellence in customer service.

Benefits

Regular bonus

Healthcare support

ShareSave scheme

Development opportunities

Wellbeing support

Qualifications

• Experience in contact centers and customer service is advantageous.
• Ability to work independently and as part of a team.

Responsibilities

• Provide excellent service across all contact channels.
• Deliver first-time resolution to customer contacts.

Skills

Customer Service

Fluent in English

Fluent in Dutch

Multitasking

Positive Attitude

Job description

Company Description

Sports betting, gaming, and interactive entertainment are evolving, and we’re leading that change by putting people first. We aim to provide exciting, engaging, and entertaining experiences at your fingertips. We push boundaries through innovation, technology, and most importantly, our people. When you join Entain, it’s your game—let’s win together.

Job Description

As a Customer Support Advisor - Dutch Speaking, you will report to the Customer Support Team Manager and be part of the Customer Service Department.

What you will do

• Provide excellent service across all contact channels (voice and non-voice), maintaining service levels and efficiencies.
• Deliver first-time resolution to customer contacts, ensuring a positive and engaging experience.
• Enhance customer value by maximizing conversion and retention opportunities using marketing initiatives and a 'Sales through Service' approach.
• Proactively escalate issues to ensure customer queries are resolved promptly.

Qualifications

• Experience in contact centers and customer service is advantageous.
• Fluent in English and Dutch, both written and spoken, to an excellent standard.
• Positive attitude and a strong desire to assist customers.
• Reliable with a strong work ethic.
• Flexible with work schedules and shifts.
• Responsive to company needs with a proactive, 'can do' attitude.
• Confident in interacting with customers via voice, email, and live chat, with multitasking ability.
• Ability to work independently and as part of a team.
• Focus on quality service and going the extra mile.

Additional Information

At Entain, we offer a competitive salary and comprehensive support to foster peak performance. Benefits include:

• Regular bonus
• Healthcare support
• ShareSave scheme for a stake in our success
• Development opportunities
• Wellbeing support and more

Join us to turn recognition into prizes, be part of a talented, inclusive community, and celebrate individuality.

If you require adjustments or accommodations during recruitment, please contact us.

Entain is committed to creating a diverse, equitable, and inclusive future, respecting all identities, and ensuring our global team feels valued and celebrated. We adhere to all applicable employment laws and ethical hiring practices worldwide.