Customer Support Executive

CIEL HR; United States; Remote; USD 30,000 - 54,000; Full time

Job summary

CIEL HR is seeking a candidate for a customer support role requiring excellent verbal and written communication along with strong problem-solving abilities. The position emphasizes voice experience, global market exposure, and a requirement to be based in South India.

A current employment status with a small permissible career gap is preferred. The role involves rotating shifts and prompt response to inquiries via phone, email, or chat, using the appropriate tools to provide accurate information

Qualifications

• Excellent communication and writing skills required.
• Voice experience is mandatory.
• Based anywhere in South India.
• Currently employed with a maximum 3 months career gap allowed.
• Must have global market exposure.

Responsibilities

• Excellent communication skills, both verbal and written.
• Handle inquiries via phone, email, or chat promptly.
• Provide accurate information using the right tools and systems.
• Escalate complex issues to appropriate departments or supervisor.
• Meet personal/team performance targets and service quality standards.
• Work in rotational shifts with non-fixed days off.

Skills

Excellent communication

Writing skills

Voice experience

South India based

Global market exposure

Currently employed

Job description

Role & responsibilities

• Excellent communication skillsboth verbal and written.
• Strong problem-solving and conflict-resolution skills.
• Ability to multitask, prioritize, and manage time effectively.
• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information using the right tools and systems.
• Follow up to ensure resolution and maintain communication with customers.
• Escalate complex issues to appropriate departments or supervisor, as necessary.
• Meet personal/team performance targets and service quality standards.
• Must be willing to work in rotational shifts
• Rotational week offs days off may vary and are not fixed to weekends.

Preferred candidate profile

• Must have excellent communication as well as writing skill
• Must have Voice experience
• Must be based at anywhere in South India.
• Must be working currently (Maximum 3months career gap in considerable)
• Must have global market exposure