Customer Support Supervisor

ISP INDUSTRIES LLC; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

ISP INDUSTRIES LLC in Las Vegas is seeking a proactive team supervisor to manage daily operations, coach staff, and ensure service excellence. You will lead training, monitor performance, and ensure policy compliance to maintain smooth operations.

Strong leadership, communication, and organizational skills are essential, with experience using Google Workspace and MS 365 a plus. The role includes payroll review and cross-department coordination.

Qualifications

• Proven ability to provide exemplary customer support and communication.
• Strong interpersonal skills, including communicating with subordinates, leadership, and clients clearly.
• Exceptional punctuality and adherence to company policies, serving as a team role model.
• Proficiency with Google Workspace and Microsoft 365.
• Excellent written and verbal communication skills.
• Knowledge of company policies, procedures, and industry standards.

Responsibilities

• Supervise and support team members to ensure tasks are completed efficiently and effectively.
• Provide training and coaching to enhance employee skills and performance.
• Ensure smooth day-to-day operations within the team or department.
• Monitor and maintain compliance with company policies, safety standards, and industry regulations.
• Identify and resolve operational issues or escalate them to the Manager as needed.
• Act as the primary point of contact for team members, addressing questions, concerns, or challenges.
• Communicate updates, goals, and feedback from management to the team.
• Prepare and submit reports on team performance, progress, and operational metrics.
• Serve as the on-call contact after hours as needed.
• Coordinate with all departments as needed.
• Support and manage the LMS platform.
• Review employee timesheets
• Prepare and verify payroll reports, including timesheet validation and approval of payroll requests.
• Conduct annual and merit performance reviews.
• Administer and communicate disciplinary actions to employees.
• Collaborate with leadership from other departments to ensure seamless service delivery and enhance communication.
• Proactively identify opportunities for departmental improvement, recommend policy and procedure changes, and take ownership of organizational projects.
• Interview prospective employees and provide recommendations based on their skills and experience.

Skills

Customer support

Interpersonal skills

Punctuality

Written communication

Verbal communication

Leadership

Time management

Mentoring

Analytical thinking

Problem solving

Attention to detail

Tools

Google Workspace

Microsoft 365

Job description

Primary Responsibilities

• Supervise and support team members to ensure tasks are completed efficiently and effectively.
• Provide training and coaching to enhance employee skills and performance.
• Ensure smooth day-to-day operations within the team or department.
• Monitor and maintain compliance with company policies, safety standards, and industry regulations.
• Identify and resolve operational issues or escalate them to the Manager as needed.
• Act as the primary point of contact for team members, addressing questions, concerns, or challenges.
• Communicate updates, goals, and feedback from management to the team.
• Prepare and submit reports on team performance, progress, and operational metrics.
• Serve as the on-call contact after hours as needed.
• Coordinate with all departments as needed.
• Support and manage the LMS platform.
• Review employee timesheets
• Prepare and verify payroll reports, including timesheet validation and approval of payroll requests.
• Conduct annual and merit performance reviews.
• Administer and communicate disciplinary actions to employees.
• Collaborate with leadership from other departments to ensure seamless service delivery and enhance communication.
• Proactively identify opportunities for departmental improvement, recommend policy and procedure changes, and take ownership of organizational projects.
• Interview prospective employees and provide recommendations based on their skills and experience.

Qualification and Skills:

• Educational & Professional:
• Proven ability to provide exemplary customer support and communication.
• Strong interpersonal skills, including the ability to communicate with subordinates, senior leadership, and clients in a patient, empathetic, and clear manner.
• Exceptional punctuality, attendance, and adherence to company policies, serving as a role model for the team.
• Proficiency in Google Workspace and Microsoft 365.
• Excellent written and verbal communication skills.
• Knowledge of company policies, procedures, and industry standards
• Soft Skills
• Strong leadership and team management abilities.
• Demonstrated ability to multitask and manage time effectively.
• Ability to mentor and train team members.
• Analytical thinking and decision-making.
• Conflict resolution and problem-solving abilities.
• Attention to detail and organizational skills.