Customer Service Representative

Amgen; Honolulu (HI); On-site; USD 3,117 - 4,363; Full time

Benefits offered by this job

Health insurance

Provident Fund

Job summary

Amgen in Baroda, Gujarat is seeking a Customer Support Representative to act as a liaison, providing information and resolving customer issues with accuracy and efficiency. This is an in-office role with rotational UK shift details shared at screening.

You should have proven customer support experience, strong communication and active listening skills, and the ability to use CRM systems. 1–3 years of experience and graduation in any field are acceptable, with health insurance and provident fund

Qualifications

• Proven customer support experience or experience as a client service representative.

Responsibilities

• Manage large volumes of incoming calls.

Skills

Customer service experience

Active listening

Communication skills

Multitasking

Time management

Education

Higher Secondary (12th Pass) preferred

Graduation in any field

Tools

CRM systems

Computer skills

Job description

Overview

Full job description. Work location: Office only. Candidates seeking work-from-home arrangements should not apply. Schedule: Multiple shifts available; details will be shared during initial screening if shortlisted.

Job Summary

Customer Support Representative, acting as a liaison to provide information and resolve customer issues with accuracy and efficiency. The ideal candidate is patient, empathetic, and communicates effectively to ensure high customer satisfaction.

Responsibilities

• Manage large volumes of incoming calls
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using the appropriate methods/tools
• Meet personal and/or customer call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Requirements

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone handling and active listening skills
• Proficient computer skills and ability to learn new software
• Familiarity with CRM systems and practices
• Customer orientation with the ability to adapt to different character types
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Graduation in any field
• 1–3 years of experience

Details

• Location: Baroda, Gujarat (In person)
• Work Type: Full-time
• Salary: From ₹300,000 per year
• Benefits: Health insurance, Provident Fund
• Schedule: Rotational shift; UK shift
• Overtime pay: Suppemental pay types
• Education: Higher Secondary (12th Pass) preferred
• Experience: Total work experience 1 year (Preferred); Customer service 1 year (Preferred)

Contact: Work from Office only. Candidates should be in Baroda or willing to relocate. Contact Ms. Komal Shejekan at [phone].