Customer Support Engineer - Hardware Design and Sales

Fictiv Inc.; Schaumburg (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

Fictiv Inc. is seeking a Customer Support Engineer in Schaumburg, IL. This role involves promoting sales of Misumi products through various customer support channels and providing technical design support. The ideal candidate will hold a Bachelor's Degree in Engineering and have a minimum of 3 years of relevant experience. Responsibilities include educating customers, collaborating with the sales team, and maintaining product databases. Salary range is $65,000 to $80,000 annually based on experience.

Qualifications

• Minimum 3 years of relevant experience.
• Highly motivated, driven, responsible, and possess leadership qualities.

Responsibilities

• Promote and educate customers on products and services.
• Provide technical design support via phone, email, and chat.
• Ensure compliance with quality and assist in quality claims.

Skills

Problem-solving skills

Interpersonal skills

Conflict-management skills

3D CAD knowledge

Microsoft Office proficiency

CRM software knowledge

Knowledge of manufacturing processes

Education

Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial preferred)

Tools

3D CAD

Microsoft Office

CRM software

VB/VBA

Job description

Fictiv Inc. is seeking a Customer Support Engineer in Schaumburg, IL. This role involves promoting sales of Misumi products through various customer support channels and providing technical design support. The ideal candidate will hold a Bachelor's Degree in Engineering and have a minimum of 3 years of relevant experience. Responsibilities include educating customers, collaborating with the sales team, and maintaining product databases. Salary range is $65,000 to $80,000 annually based on experience.