Product Support Engineer — Structural Hardware & CAD

Fictiv; Schaumburg (IL); On-site; USD 64,000 - 84,000; Full time

Job summary

Fictiv is seeking a Product Support Engineer to provide technical expertise and support for customers and internal stakeholders in Schaumburg, Illinois. The role involves resolving technical inquiries, supporting product development, and enhancing e-commerce content. Candidates should have a Bachelor's in Mechanical or Industrial Engineering, with at least 4 years in product support. The salary ranges from $64,000 to $84,000 per year, depending on experience, and the company fosters inclusivity among underrepresented groups.

Qualifications

• Minimum of 4 years of experience in product support engineering or a similar role.
• Experience with structural, framing, or fastener components is a plus.
• Ability to quickly learn ERP systems.

Responsibilities

• Monitor and respond to technical inquiries via the system platform.
• Provide technical guidance and training to internal teams.
• Identify opportunities to expand product lines.

Skills

Technical support expertise

Verbal and written communication skills

Detail-oriented

Self-motivated

Collaboration abilities

Education

Bachelor’s degree in Mechanical Engineering, Industrial Engineering, or a related field

Tools

3D CAD software

Microsoft Office Suite

Collaboration tools (Slack, Teams)

BI tools

Job description

Fictiv is seeking a Product Support Engineer to provide technical expertise and support for customers and internal stakeholders in Schaumburg, Illinois. The role involves resolving technical inquiries, supporting product development, and enhancing e-commerce content. Candidates should have a Bachelor's in Mechanical or Industrial Engineering, with at least 4 years in product support. The salary ranges from $64,000 to $84,000 per year, depending on experience, and the company fosters inclusivity among underrepresented groups.