Customer Support Engineer — Mechanical & Industrial Products Schaumburg, IL

Fictiv Inc.; Schaumburg (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

Fictiv Inc. is seeking a Customer Support Engineer in Schaumburg, IL. This role involves promoting sales of Misumi products through various customer support channels and providing technical design support. The ideal candidate will hold a Bachelor's Degree in Engineering and have a minimum of 3 years of relevant experience. Responsibilities include educating customers, collaborating with the sales team, and maintaining product databases. Salary range is $65,000 to $80,000 annually based on experience.

Qualifications

• Minimum 3 years of relevant experience.
• Highly motivated, driven, responsible, and possess leadership qualities.

Responsibilities

• Promote and educate customers on products and services.
• Provide technical design support via phone, email, and chat.
• Ensure compliance with quality and assist in quality claims.

Skills

Problem-solving skills

Interpersonal skills

Conflict-management skills

3D CAD knowledge

Microsoft Office proficiency

CRM software knowledge

Knowledge of manufacturing processes

Education

Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial preferred)

Tools

3D CAD

Microsoft Office

CRM software

VB/VBA

Job description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv is a global manufacturing and supply chain company that enables organizations to scale across four global manufacturing centers in India, Mexico, China, and the U.S. Fictiv delivers high-quality production, optimizes supply chain logistics, and mitigates risk, allowing customers to move from prototype to full-scale manufacturing quickly and confidently.

Role Summary

The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related projects as needed.

Essential Functions

• Promote and educate customers such as design engineers, mechanical engineers, buyers and other technical personnel on products and services to increase sales.
• Make and perform technical presentations to design engineering groups as a subject matter expert, clearly and confidently.
• Provide product and design support to increase usage in customer designs.
• Work collaboratively with sales team to achieve growth goals.

Customer Support

• Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
• Handle large, custom, and competitor cross‑over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
• Ensure compliance to quality and work with the customer service and procurement teams on quality claims.
• Maintain product databases, website contents, and catalog product information for accuracy and changes.

Other

Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

All Employees Are Expected to Maintain and Contribute to the QMS

Qualifications

• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial preferred).
• Minimum 3 years of relevant experience.
• Knowledge of manufacturing processes and equipment preferred.
• Excellent problem‑solving, interpersonal and conflict‑management skills.
• Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint), CRM software, VB, VBA (plus).
• Highly motivated, driven, responsible, possess leadership, and results oriented.

Physical Demands

None specified.

Travel

Ability to travel up to 10% of the time for off‑site customer visits, trade shows, etc.

Salary Range

$65,000 to $80,000 per year, based upon experience.

Diversity and Inclusion

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Location

Schaumburg, IL.