Technical Product Support & Training Specialist

Hydac International GmbH; Schaumburg (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical/dental/vision plan

Paid holidays

401k with company matching

FSA account

Short term disability

Life insurance

Pet insurance

Job summary

A leading engineering solutions company in Schaumburg is seeking a Product Support Specialist to provide technical support for various product lines. This role involves developing product knowledge, liaising with customers, and participating in training. Candidates should have an Associate’s degree in mechanical engineering and strong communication skills. Travel is required 25%-40% of the time. The compensation range is between $60,000 and $75,000, complemented by a comprehensive benefits package.

Qualifications

• Ability to read and interpret business periodicals and technical procedures.
• Ability to write reports and business correspondence.
• Ability to present information clearly and effectively.
• Knowledge of calculus and geometry for problem solving.

Responsibilities

• Provide technical support for assigned projects and product lines.
• Develop knowledge of the product line.
• Serve as a liaison between customers and sales support.
• Participate in continuous improvement initiatives.

Skills

Customer Service

Problem Solving

Self-Starter and Motivator

Communication Skills

Technical Software Knowledge

Education

Associate’s degree in mechanical engineering

Tools

SAP

Database software

Project Management software

Spreadsheet software

Word Processing software

Job description

A leading engineering solutions company in Schaumburg is seeking a Product Support Specialist to provide technical support for various product lines. This role involves developing product knowledge, liaising with customers, and participating in training. Candidates should have an Associate’s degree in mechanical engineering and strong communication skills. Travel is required 25%-40% of the time. The compensation range is between $60,000 and $75,000, complemented by a comprehensive benefits package.