Technical Customer Support Engineer - Mechanical

ProducePay; Schaumburg (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

ProducePay seeks a Technical Support Engineer based in Schaumburg, Illinois, to provide expert guidance on product selection and support customers in integrating solutions into their designs. This engineering role involves collaboration with sales and a commitment to maintaining product data accuracy.

The ideal candidate must have a Bachelor's degree in Engineering and possess solid technical skills, including proficiency in 3D CAD software. A passion for problem-solving and customer success is essential.

Qualifications

• 0-3 years of relevant engineering experience, recent graduates encouraged.
• Must be able to read engineering drawings and perform mechanical calculations.
• Familiarity with VBA/VB is a plus.

Responsibilities

• Provide technical support to customers on material and product selection.
• Deliver technical presentations to engineering groups.
• Maintain product databases and catalog content.

Skills

Understanding of manufacturing processes

Mechanical components knowledge

3D CAD software proficiency

Strong communication skills

Education

Bachelor's degree in Engineering

Tools

Microsoft Office Suite

CRM software

Job description

ProducePay seeks a Technical Support Engineer based in Schaumburg, Illinois, to provide expert guidance on product selection and support customers in integrating solutions into their designs. This engineering role involves collaboration with sales and a commitment to maintaining product data accuracy.

The ideal candidate must have a Bachelor's degree in Engineering and possess solid technical skills, including proficiency in 3D CAD software. A passion for problem-solving and customer success is essential.