Customer Support Engineer — Mechanical & Industrial Products

ProducePay; Schaumburg (IL); On-site; USD 65,000 - 80,000; Full time

Job summary

ProducePay seeks a Technical Support Engineer based in Schaumburg, Illinois, to provide expert guidance on product selection and support customers in integrating solutions into their designs. This engineering role involves collaboration with sales and a commitment to maintaining product data accuracy.

The ideal candidate must have a Bachelor's degree in Engineering and possess solid technical skills, including proficiency in 3D CAD software. A passion for problem-solving and customer success is essential.

Qualifications

• 0-3 years of relevant engineering experience, recent graduates encouraged.
• Must be able to read engineering drawings and perform mechanical calculations.
• Familiarity with VBA/VB is a plus.

Responsibilities

• Provide technical support to customers on material and product selection.
• Deliver technical presentations to engineering groups.
• Maintain product databases and catalog content.

Skills

Understanding of manufacturing processes

Mechanical components knowledge

3D CAD software proficiency

Strong communication skills

Education

Bachelor's degree in Engineering

Tools

Microsoft Office Suite

CRM software

Job description

About MISUMI Americas

MISUMI Americas, a division of MISUMI Group, is a leading provider of standard, configurable, and custom manufacturing solutions. By integrating a vast catalog of components with a world‑class digital manufacturing platform, MISUMI Americas empowers engineers and procurement teams to accelerate innovation across the entire product lifecycle. With operations in the San Francisco Bay Area and Chicago, the company serves as a vital partner for the most innovative companies in the Americas.

Role Summary

This is an engineering role, not a general support role. You'll be the technical expert for customers — design engineers, mechanical engineers, and buyers — turn to when they need to solve real application problems: material selection, tolerance analysis, load calculations, fit and interference decisions, and product integration into their designs. You'll also work alongside the sales team to grow MISUMI's business through hands‑on technical engagement.

Technical Customer Support

• Provide expert guidance on materials, fits, tolerances, load/life calculations, sizing, and product selection via phone, email, and chat.
• Support customers integrating MISUMI components into their designs using CAD models and engineering analysis.
• Handle complex, custom, and competitive cross‑over quoting – coordinating with domestic and overseas teams to win new business.
• Manage quality claims by working with customer service and procurement to drive resolution.

Sales & Technical Promotion

• Act as a subject matter expert, delivering technical presentations to engineering groups with clarity and confidence.
• Educate customers on MISUMI's product line to drive adoption within their designs.
• Partner with the field sales team on growth initiatives and engineering‑led account development.

Product & Data Stewardship

• Maintain product databases, catalog content, and website information for accuracy.
• Support catalog review, trade shows, and warehouse inventory projects as needed.

Other Responsibilities

Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

All employees are expected to maintain and contribute to the QMS.

Desired Traits

• Bachelor's degree in Engineering – Mechanical, Electrical, or Industrial preferred. This is a firm requirement.
• 0‑3 years of relevant engineering or technical experience – recent graduates encouraged to apply.
• Solid understanding of manufacturing processes, mechanical components, and their real‑world application.
• Able to read engineering drawings and perform basic mechanical calculations (tolerances, fits, load/life).
• Proficient in 3D CAD software and Microsoft Office suite (Excel, Access, Word, PowerPoint).
• Familiarity with CRM software; VBA/VB skills are a plus.
• Strong communicator – written and verbal – with the ability to translate technical complexity into clear guidance.
• Self‑motivated, accountable, and comfortable working across both engineering and commercial teams.

Physical Demands

• No physical demands

Travel

Ability to travel <10% of the time for offsite customer visits, trade shows, etc.

Salary Range

$65,000 to $80,000 per year, based upon experience

Interested in learning more?

We look forward to hearing from you soon.

EEO Statement

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.