Customer Support Engineer

KLA; California; On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

401(K) including company match

Employee stock purchase program (ESPP)

Tuition reimbursement

Paid time off & holidays

Wellness benefits & EAP

Job summary

KLA seeks a field service professional to support customers in Milpitas, CA, performing commissioning, repairs, and preventative maintenance on complex equipment. You will interact with customers, troubleshoot RF, vacuum, and electronic systems, and travel extensively to support installations.

The role requires strong communication, problem-solving skills, and the ability to work independently or in teams in a clean-room environment, with over 50% travel.

Qualifications

• Masters or Bachelors with related work experience as stated.

Responsibilities

• Provide service support to customers including system commissioning, breakdown repairs and preventative maintenance.
• Build close relationships with customers to enable product portfolio sales.
• Provide feedback for product and process improvements.
• Complete field reports on time.
• Other duties as required.

Skills

RF theory

Mechanical engineering

Vacuum technology

PLC

DeviceNet

Electronic troubleshooting

MS DOS/Windows

MS Office

Communication skills

Problem solving

Education

Master's Degree

Bachelor's Degree

Tools

Read schematics

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale-faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
• Must have working knowledge of MS DOS, Windows software as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel >50% of time to support the customer base as required.

Job Duties/Responsibilities:

• To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• To generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the pro-active identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

Must physically be able to:

• Must be able to travel > 50% to support the customer base as required.
• Lift 50 lbs. overhead occasionally
• Lifting 50 lbs. frequently
• Bend from the waist
• Lift items overhead safely
• Work on hands and knees or on their back while servicing equipment
• Be able to bend and twist to gain access to service the equipment
• Read and interpret schematics
• Read and interpret signs, placards and manuals
• View the full color spectrum
• Be able to work standing at the system in up to 2-hour intervals
• Be able to perform a system chamber clean which requires the following-Remove all chamber components such as turbo pump, source parts, and electrode
• Perform a chamber clean with the use of scotch brite to scrub the chamber walls
• Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

Must be able to:

• Work autonomously
• Work in a product wafer fab clean room environment

Minimum Qualifications

• Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $34.33 - $58.37 Per Hour

Primary Location: USA-CA-Milpitas-KLA

• KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews-whether virtual or in person-is