Customer Support Engineer

KLA; Milpitas (CA); On-site; USD 47,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee stock purchase plan

Tuition reimbursement

Career development

Wellness program

Paid time off & holidays

Family leave

Job summary

KLA is seeking a field service professional in Milpitas, CA, to support customers with system commissioning, maintenance and rapid issue resolution. The role requires deep electronics and RF knowledge, plus vacuum and plasma processing familiarity, and the ability to travel extensively.

Applicants should have at least a Master's degree (or a Bachelor's with 2 years related experience) and be prepared to work in a fast-paced, customer-facing environment while collaborating with cross-functional

Qualifications

• Solid background in electronics, RF theory, mechanical engineering, vacuum tech and plasma processing basics.
• Master's degree or Bachelor's with 2 years related experience.

Responsibilities

• Provide service support to customers including system commissioning and preventative maintenance.
• Develop close relationships with customers to enable product portfolio sales.
• Provide feedback for proactive product and process improvements.
• Complete field reports in a timely manner.
• Perform other duties as required.

Skills

Electronics theory

RF theory

Mechanical engineering

Vacuum technology

Plasma processing

Education

Master's degree

Bachelor's degree

Tools

MS DOS

Windows

MS Office

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise. Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
• Must have working knowledge of MS DOS, Windows software as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel >50% of time to support the customer base as required.

Job Duties/Responsibilities

• To provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• To generate a close working relationship with the customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the pro-active identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

Must physically be able to:

• Must be able to travel > 50% to support the customer base as required.
• Lift 50 lbs. overhead occasionally
• Lifting 50 lbs. frequently
• Bend from the waist
• Lift items overhead safely
• Work on hands and knees or on their back while servicing equipment
• Be able to bend and twist to gain access to service the equipment
• Read and interpret schematics
• Read and interpret signs, placards and manuals
• View the full color spectrum
• Be able to work standing at the system in up to 2-hour intervals

Be able to perform a system chamber clean which requires the following

• Remove all chamber components such as turbo pump, source parts, and electrode
• Perform a chamber clean with the use of scotch brite to scrub the chamber walls
• Reassemble the cleaned chamber parts and achieve an acceptable chamber LUR

Must be able to:

• Work autonomously
• Work in a product wafer fab clean room environment

Minimum Qualifications Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Base Pay Range: $34.33 - $58.37 Per Hour Primary Location: USA-CA-Milpitas-KLA

• KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
• Interns are eligible for some of the benefits listed.
• We are committed to complying with all applicable federal and state minimum wage requirements where applicable.
• Our pay ranges are determined by role, level, and location.
• The range displayed reflects the pay for this position in the primary location identified in this posting.
• Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training.
• If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website. We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.