Customer Support Engineer

KLA-Belgium; Austin (TX); On-site; USD 52,000 - 88,900; Full time

Job summary

KLA in USA, TX Austin seeks a field service engineer with a strong background in electronics, RF theory, mechanical engineering, and vacuum technology to service plasma processing equipment.

You will troubleshoot RF, pneumatic, vacuum, electronic, and PLC systems, travel over 50% of the time, and support customers with commissioning, maintenance, and repairs while contributing to product and process improvements.

Qualifications

• Bachelor's degree in a related field.
• 0 years related work experience.
• Willingness to travel >50% to support customers.
• Strong communication and interpersonal skills.
• Ability to work independently and in teams.
• Systematic approach to problem solving.
• Adaptability to various hours, locations, and conditions.

Responsibilities

• Provide service support to customers including system commissioning, breakdown repairs and preventative maintenance.
• Develop close working relationships with customers to promote product portfolio.
• Offer feedback to identify product and process improvements.
• Complete field reports in a timely manner.
• Perform other duties as required.

Skills

Electronics

RF theory

Mechanical engineering

Vacuum technology

Plasma processing

Communication

Organizational skills

Adaptability

Independent working

Education

Bachelor's Degree

Tools

MS-DOS

Windows

MS Office

Job description

Job Description / Preferred Qualifications

Candidates should have a solid background in electronics, RF theory, mechanical engineering, vacuum technology and basic knowledge of plasma processing equipment.

• Demonstrated ability to troubleshoot and diagnose RF, Pneumatic, Vacuum, Electronic (AC and DC), PLC, DeviceNet and Computer issues to the component level.
• Must have working knowledge of MS DOS, Windows software as well as MS Office products.
• Excellent communication and customer interfacing skills.
• Good organizational skills.
• An adaptable approach to working hours, locations and conditions.
• A flexible approach to work responsibilities, enabling both independent and team working.
• Ability to work alone or unsupervised for extended period, often in difficult conditions.
• A systematic and logical approach to problem solving.
• Must be able to travel > 50% of time to support the customer base as required.

Job Duties / Responsibilities

• Provide service support to customers encompassing system commissioning, system breakdown repairs and preventative maintenance support.
• Generate a close working relationship with customers to enable the company to sell its product portfolio.
• Provision of feedback enabling the proactive identification of product and business process improvements.
• Timely completion of all field reports.
• Other duties as required.

Physical Requirements

• Must be able to travel > 50% of time to support the customer base as required.
• Lift 50 lbs. overhead occasionally.
• Lifting 50 lbs. frequently.
• Bend from the waist.
• Lift items overhead safely.
• Work on hands and knees or on their back while servicing equipment.
• Be able to bend and twist to gain access to service the equipment.
• Read and interpret schematics, signs, placards and manuals.
• View the full color spectrum.
• Stand at the system for up to 2-hour intervals.
• Perform a system chamber clean which requires removal of all chamber components (turbo pump, source parts, electrode), scrubbing the chamber walls with Scotchbrite, reassembling the cleaned chamber parts and achieving an acceptable chamber LUR.

Must Be Able To

• Work autonomously.
• Work in a product wafer fab clean room environment.

Minimum Qualifications

Bachelor's Level Degree and 0 years related work experience.

Pay and Location

Base Pay Range: $25.15 - $42.75 Per Hour

Primary Location: USA - TX - Austin - KLA

Benefits

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. Interns are eligible for some of the benefits listed.

Equal Employment Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation.