Product Engineer - RAPID

KLA; Milpitas (CA); On-site; USD 118,000 - 173,000; Full time

Benefits offered by this job

Medical benefits

401(k) plan

Employee stock purchase program

Job summary

KLA is seeking a senior field service/technical role in Milpitas, CA. You will be a central technical resource across design, manufacturing and field teams as products move through life cycles, influencing designs and improving serviceability.

The role emphasizes diagnostics, data-driven actions, and cross-functional collaboration to reduce costs and enhance product performance in a global high-tech environment.

Qualifications

• Hands on experience with EUV tools or semiconductor processing equipment.
• Background developing and delivering remote technical training applying virtual reality, augmented reality and video.
• Strong analytic and data analysis skills.
• Excellent oral and written communication skills.
• Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.

Responsibilities

• Serve as the central technical resource/interface with design engineering, manufacturing, technical support, quality, marketing and field as the product moves through the PLC.
• Act as expert on reticle profile subsystems and drive corrective actions or design-influencing changes.
• Proactively optimize serviceability and reduce cost-of-service through all PLC stages.
• Drive improvement of system hardware, diagnostics, software, tooling, documentation, and training.
• Influence early PLC designs to include features that optimize serviceability and IP protection.

Education

Doctorate (Academic) Degree

Master's Degree

Bachelor's Degree

Tools

EUV tools

Semiconductor processing equipment

Job description

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That’s where KLA comes in. Whether you’re early in your career or an experienced professional, you’ll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You’ll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

Job Responsibilities

• Serve as the central technical resource / interface with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle
• Act as the expert on several subsystems within reticle profile, and drive PoA (corrective actions) and/or design-influencing changes (preventive action). When needed, provide technical recommendation to improve serviceability from diagnostics to process improvement.
• Proactively optimize serviceability, reduce cost-of-service through all stages of the PLC, and improve short- and long-term product service performance.
• Drive continuous improvement of system hardware, diagnostics and software, tooling, technical documentation, knowledge management, and training
• Influence early PLC designs to include features that will optimize KLA’s service business: calibrations and diagnostics, Cost of Service (CoS), reliability, design tolerances, Intellectual Property (IP) protection.
• Participate in beta and sustaining escalation efforts, analyze data from various sources, to provide a detailed action plan suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE)
• Leverage learning and knowledge across the Technical Support organization through training classes, scripts, coaching, documents and updating other knowledge capture tools
• Contribute and write technical reports to communicate issues, analysis, and best-known methods
• Work with Learning and Knowledge Services (LKS) to determine the training requirements for new products and/or upgrades. Train the trainer and teach or co-teach initial courses. Audit service training courses to ensure their quality.
• Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors
• Perform hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.

Preferred Qualifications

• Hands on experience with EUV tools or semiconductor processing equipment. Reticle equipment experience highly preferred.
• Consistent track record to work on sophisticated problems where analysis of situations or data requires an in-depth evaluation of various factors.
• Results oriented and driven to excel.
• Strong analytic and data analysis skills.
• Excellent oral and written communication skills.
• Ability to work efficiently in multidisciplinary, multicultural teams and to take a leadership role when needed.
• Background developing and delivering remote technical training applying virtual reality, augmented reality and video.

Minimum Qualifications

• Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Total Rewards

Total Rewards Base Pay Range: $117,800.00 - $172,800.00 Annually Primary Location: USA-CA-Milpitas-KLA

• medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
• Interns are eligible for some of the benefits listed.

Use of AI Statement

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

Equal Opportunity Statement

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] or at [phone] to request accommodation. For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.

Additional Information

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to [e-mail] to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.