Customer Support | Cruise Specialist | Remote

Aisle & Abroad; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Structured onboarding and role-specific training

Access to cruise booking platforms

Ongoing development and support

Flexible work environment

Collaborative and team-oriented culture

Job summary

A travel services company is seeking detail-oriented individuals as Customer Support Cruise Specialists in Jacksonville, Florida. This entry-level role involves assisting clients with cruise planning and reservations, ensuring a smooth booking experience. Strong communication and organizational skills are essential. Training and support will be provided. The position offers a flexible work environment and collaboration within a supportive team culture.

Qualifications

• No prior cruise experience is required.
• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with exploring cruise options.
• Support the booking and confirmation process.
• Respond to customer questions regarding destinations.
• Review reservation details for accuracy.
• Maintain organized records of client bookings.
• Provide timely follow-up and support.

Skills

Strong communication skills

Detail-oriented

Comfortable using online systems

Ability to work independently

Job description

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish. This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.