Online | Customer Support | Cruise Specialist | We Will Train You

Aisles & Abroad; Florida; Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding and training

Access to cruise booking platforms

Ongoing development and support

Flexible work environment

Collaborative, team-oriented culture

Job summary

Aisles & Abroad is seeking a Customer Support Cruise Specialist who combines enthusiasm for travel with a service-first mindset. In this entry-level role, you will help clients explore cruise options, coordinate reservations, and ensure a smooth booking experience from start to finish.

You will work with flexible scheduling in a remote or structured environment, receive thorough onboarding and training, and gain hands-on experience with cruise booking platforms.

Qualifications

• Strong communication skills with a customer-first approach.
• Detail-oriented with the ability to stay organized.
• Comfortable using online systems and booking tools.
• Ability to work independently in a remote or structured environment.
• Customer service, hospitality, or administrative experience is helpful but not required

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions regarding destinations, cruise lines, and travel requirements.
• Review reservation details to ensure accuracy, including dates and traveler information.
• Maintain organized records of client bookings and communications.
• Provide timely follow-up and support before and after travel

Skills

Customer-focused

Detail-oriented

Booking tools

Remote work / self-management

Experience in customer service

Job description

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.