Remote | Customer Representative | Cruise Specialist

Aisles & Abroad; Atlanta (GA); À distance; USD 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Structured onboarding

Remote-friendly environment

Ongoing development and support

Résumé du poste

Aisles & Abroad is seeking a Cruise Specialist to help clients plan and book cruises, delivering a smooth, enjoyable booking experience from start to finish. This entry-level role includes comprehensive training and support in a remote or structured work environment.

You will assist with itineraries and bookings, respond to client inquiries about destinations and cruise lines, and maintain accurate reservation records while providing ongoing client support throughout the travel journey.

Qualifications

• Strong communication skills with a customer-first approach.
• Detail-oriented and organized.
• Comfortable using online systems and booking tools.
• Ability to work independently in a remote or structured environment.
• Customer service, hospitality, or administrative experience is helpful but not required.

Responsabilités

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Connaissances

Communication

Detail-oriented

Booking systems

Independent work

Customer focus

Outils

Online booking tools

Description du poste

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.