Online | Customer Support | Cruise Specialist | We Will Train You

Lever, Inc.; Los Angeles (CA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Booking platforms access

Ongoing development

Flexible work environment

Collaborative culture

Job summary

Lever, Inc. is seeking a Customer Support Cruise Specialist to help clients plan cruises and coordinate reservations. This entry-level role emphasizes excellent service, clear communication, and seamless booking experiences from start to finish.

You will assist with itineraries, answer questions about destinations and lines, and ensure accurate reservation details while maintaining organized client records. Training and a supportive team are provided, with a flexible remote-friendly environment.

Qualifications

• Strong communication skills with a customer-first approach.
• Detail-oriented with the ability to stay organized.
• Comfortable using online systems and booking tools.
• Ability to work independently in a remote or structured environment.
• Customer service, hospitality, or administrative experience is helpful but not required.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions regarding destinations, cruise lines, and travel requirements.
• Review reservation details to ensure accuracy, including dates and traveler information.
• Maintain organized records of client bookings and communications.
• Provide timely follow-up and support before and after travel.

Skills

Communication skills

Detail-oriented

Independent work

Booking platforms

Customer service

Tools

Booking platforms

Job description

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.