Customer Support | Cruise Specialist

Professional Travel Hub; Miami (NM); A distancia; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Structured onboarding

Booking platforms access

Flexible work environment

Team-oriented culture

Training & support

Descripción de la vacante

Professional Travel Hub is seeking a Customer Support Cruise Specialist who is passionate about travel and helping clients plan memorable cruises. This entry-level role focuses on assisting clients with cruise options, coordinating reservations, and ensuring a smooth booking experience from start to finish.

No prior cruise experience is required as training is provided. You will work with online booking tools in a remote or structured environment, respond to traveler questions, and maintain

Formación

• Entry-level role in travel industry.
• No prior cruise experience required.
• Training and support provided.
• Remote or structured work environment.

Responsabilidades

• Assist clients with exploring cruise options and itineraries
• Support booking and confirmation process for cruise reservations
• Respond to customer questions about destinations, cruise lines, travel requirements
• Review reservation details for accuracy
• Maintain records of client bookings and communications
• Provide timely follow-up and post-travel support

Conocimientos

Customer service

Communication

Detail-oriented

Independent worker

Remote work

Herramientas

Booking platforms

CRM software

Descripción del empleo

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.