Customer Support | Cruise Specialist

Wanderwell Collective; Georgia; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Remote role with flexible scheduling

Cruise-specific travel perks

Access to exclusive industry tools

Job summary

Wanderwell Collective is seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. You will guide travelers in selecting itineraries, ships, and cruise lines that match their preferences.

This remote role offers flexible scheduling and access to exclusive industry tools, with opportunities to coordinate flights, hotels, and on-board experiences, while maintaining high standards of customer service and upselling.

Qualifications

• Experience booking or selling cruises (preferred).
• Strong knowledge of ocean and river cruise options.
• Ability to work independently and stay organized.
• Excellent customer service and upselling skills.

Responsibilities

• Recommend cruise lines, ships, and itineraries based on client preferences.
• Coordinate pre- and post-cruise travel, including flights and hotel stays.
• Book specialty dining, excursions, and onboard experiences.
• Track promotions, upgrades, and loyalty program benefits.
• Maintain expert-level knowledge of major cruise lines and destinations.

Skills

Cruise booking experience

Product knowledge (ocean/river cruises

Independent work

Customer service & upselling

Job description

Overview

We are seeking a detail-oriented

Job Title: Cruise Travel Specialist

Location: Remote

Overview

We are seeking a detail-oriented Cruise Travel Specialist to help clients book unforgettable experiences at sea. From luxury cruises to family-friendly adventures, you’ll guide travelers in finding the perfect itinerary.

Key Responsibilities

• Recommend cruise lines, ships, and itineraries based on client preferences.
• Coordinate pre- and post-cruise travel, including flights and hotel stays.
• Book specialty dining, excursions, and onboard experiences.
• Track promotions, upgrades, and loyalty program benefits.
• Maintain expert-level knowledge of major cruise lines and destinations.

What You Bring

• Prior experience booking or selling cruises (preferred).
• Strong knowledge of ocean and river cruise options.
• Ability to work independently and stay organized.
• Excellent customer service and upselling skills.

Benefits

• Remote role with flexible scheduling.
• Cruise-specific travel perks, FAM trips, Hotel & Resort discounts
• Access to exclusive industry tools and support from a dedicated team.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.