Remote | Customer Support | Cruise Specialist

Lever, Inc.; Jacksonville (FL); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Booking platforms access

Ongoing development

Flexible work environment

Collaborative culture

Job summary

Lever, Inc. is seeking a Customer Support Cruise Specialist to assist clients with cruise planning, reservations, and ensuring a smooth booking experience from start to finish.

This entry-level role includes comprehensive training, remote-friendly options, and ongoing development to build skills in cruise bookings and client support.

Qualifications

• No cruise experience required; entry-level opportunity with training.
• Strong customer-service mindset and clear communication are essential.
• Detail-oriented and organized with ability to manage multiple bookings.
• Comfortable using online systems and booking tools; work well independently.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions regarding destinations, cruise lines, and travel requirements.
• Review reservation details to ensure accuracy, including dates and traveler information.
• Maintain organized records of client bookings and communications.
• Provide timely follow-up and support before and after travel.

Skills

Customer service

Communication

Detail-oriented

Remote work

Booking tools

Tools

Online booking platforms

Booking software

Job description

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Customer Support Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.