Remote | Customer Representative | Cruise Specialist

Lever, Inc.; Atlanta (GA); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Structured onboarding

Remote-friendly environment

Training provided

Job summary

Lever, Inc. is seeking cruise specialists to assist clients with planning itineraries and coordinating reservations. This entry-level role offers training and support, with a focus on delivering a smooth booking experience from start to finish.

Ideal candidates are eager to learn about cruise options, respond to client questions, and maintain accurate traveler information. A remote-friendly environment and structured onboarding are provided to help you succeed.

Qualifications

• Strong communication skills with a customer-first approach.
• Detail-oriented and organized.
• Comfortable using online systems and booking tools.
• Ability to work independently in a remote or structured environment.

Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences.
• Support the booking and confirmation process for cruise reservations.
• Respond to customer questions regarding destinations, cruise lines, and travel requirements.
• Review reservation details to ensure accuracy, including dates and traveler information.
• Maintain organized records of client bookings and communications.
• Provide timely follow-up and support before and after travel.

Skills

Customer service

Detail oriented

Remote work

Booking tools

Tools

Booking platforms

Job description

Position Overview

We are seeking service-focused and detail-oriented individuals to join our team as a Cruise Specialist. This role involves assisting clients with cruise planning, reservation coordination, and providing a smooth and enjoyable booking experience from start to finish.

This is an entry-level opportunity within the travel industry. No prior cruise experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with exploring cruise options, itineraries, and onboard experiences
• Support the booking and confirmation process for cruise reservations
• Respond to customer questions regarding destinations, cruise lines, and travel requirements
• Review reservation details to ensure accuracy, including dates and traveler information
• Maintain organized records of client bookings and communications
• Provide timely follow-up and support before and after travel

Qualifications

• Strong communication skills with a customer-first approach
• Detail-oriented with the ability to stay organized
• Comfortable using online systems and booking tools
• Ability to work independently in a remote or structured environment
• Customer service, hospitality, or administrative experience is helpful but not required

$45,000 - $65,000 a year

What We Offer

• Structured onboarding and role-specific training
• Access to cruise booking platforms and travel resources
• Ongoing development and support
• Flexible work environment
• Collaborative and team-oriented culture

Ideal Candidate

This role is ideal for individuals who enjoy travel, customer service, and helping others plan memorable experiences, especially those looking to build skills in cruise bookings and client support.