Customer Support Consultant – Put Your Billing & Customer Service Skills to Work

ManpowerGroup; Westbrook (ME); Hybrid; USD 29,000 - 39,000; Full time

Job summary

ManpowerGroup is seeking a Customer Support Consultant in Westbrook, ME to apply billing and customer service skills in a hybrid role. You’ll help ensure accurate billing, support subscription services, and maintain records with cross-functional teams.

The position is a long-term temporary assignment with a Monday–Friday schedule and a pay rate of $21.43–$28.57 per hour. Strong attention to detail and communication are essential to resolve inquiries and keep accounts up to date.

Qualifications

• Strong attention to detail and data entry proficiency.
• Excellent organizational and multi-tasking abilities.
• Exceptional customer service and communication skills.

Responsibilities

• Respond to billing and service inquiries via phone and email.
• Process contracts, billing adjustments, credits, and account updates with accuracy.
• Research and resolve invoice discrepancies and support billing operations.

Skills

Attention to detail

Data entry

Organizational skills

Customer service

Communication

Analytical thinking

Problem solving

Job description

Customer Support Consultant – Put Your Billing & Customer Service Skills to Work

Pay Rate: $21.43-$28.57 per hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Assignment Length: Long-term temporary assignment (anticipated 1 year)

Are you a customer service professional with strong communication and analytical skills? Our client is seeking Customer Support Consultants to join their team in Westbrook. This is an excellent opportunity to secure a stable, long-term assignment with a respected organization offering a collaborative environment and opportunities to make a direct impact. These positions pay $21.43-$28.57 per hour and are anticipated to last approximately one year .

This is a hybrid, customer-facing billing support role where you'll play a key part in ensuring accurate billing, supporting subscription-based services, resolving customer inquiries, and maintaining critical records. You'll work cross-functionally with internal teams while helping customers navigate billing questions and account updates.

Typical daily duties:

• Respond to customer inquiries regarding billing, invoices, subscriptions, account updates, and service-related questions via phone and email
• Process contracts, billing adjustments, credits, cancellations, invoice corrections, and customer account updates while maintaining accurate records
• Research and resolve invoice discrepancies, track customer-facing activities, and collaborate with internal departments to support billing operations and compliance requirements

What we’re looking for:

• Strong attention to detail, data entry proficiency, and excellent organizational skills with the ability to multitask and work independently
• Exceptional customer service and communication skills, including the ability to build rapport, handle challenging billing conversations, and explain complex information to technical and non-technical audiences
• Strong analytical and problem-solving abilities with experience investigating issues, resolving discrepancies, and adapting to changing responsibilities and processes

Job ID: 5900608

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.